Client Care Admin Assistant/Generalist

Aug 18 2017
ALTRES Office |Honolulu|Full Time
Job Description

ALTRES has an immediate opening in our Honolulu office Client Care department! We are looking for relationship builders and problem solvers. Professionals who care and understand how to work with clients and solve the problems they face everyday as employers. If you are a creative thinker, that understands how to relate to people, then this job is for you.  


Who we’re looking for:


  • You take customer service very seriously and enjoy working with people.
  • You are extremely organized and have exceptional follow-though which means you never let anything fall through the cracks.
  • You’re an excellent team player, and also have no problem getting work done on your own.
  • Ultimately, you find great satisfaction in making people happy and solving problems

If this sounds like you, you may be a great match for this Administrative Assistant opening. To help us learn more about you and your background, “express interest” in this position today! 


Additiona​l Responsibilities:


  • Provide excellent customer service to the Client Care Department, internal operations departments, clients, and their employees
  • Prepare department meeting agenda and send notification of department meetings
  • Generate and schedule report requests and work compensation certificate requests
  • Facilitate executed agreements and addendums 
  • Follow-up on client and user access to company database 
  • Upkeep certain records for the Sales Department including but not limited to: referral awards, AFLAC SIC forms, ESAC, SalesForce task reminders
  • Upkeep certain records for the Accounting Department including but not limited to: 401K spreadsheets, SOC1 requests, TDI billing
  • Act as back up for account cancellations and back up gatekeeper for department voice message distribution.
  • Answer, assess, direct/distribute, and assist all incoming calls to the call center
  • Gain basic knowledge of various operational transactions in order to respond to customer accordingly
  • Respond and process client and in-house department service requests, general employee benefit, and payroll inquiries
  • Daily Administrative tasks including monitoring phone lines, performing email maintenance, sending notification reminders, filing, and distributing mail


Required Education and Qualifications:


  • Adjust to a fast paced work environment in a positive manner in order to meet changing priorities and handle various assignments simultaneously
  • Employ efficient and effective communication skills with individuals of all levels
  • Understand and organize basic project management skills
  • Ability to work independently as well as within a group
  • Adhere to ALTRES’ goals, objectives, and programs
  • Basic understanding of Microsoft Excel, Word, accounting, business, worker compensation, and human resource principals
  • Proficiency with primary math, computer, language, and reasoning skills
  • Ability to solve problems practically and utilize conflict resolution skills