Finance Analyst/Accountant

Sep 22 2017
Ipsen Group |Honolulu|Full Time, $37.50 - $48.50 / hour
Job Description

Professionally responds to customer inquiries by using discretion and judgment, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution 

 

Responsibilities;

 

Records customer inquiries by documenting inquiry and response. Provides customer support and technical issue resolution via E-Mail, phone and other electronic medium. Maintains positive and trusted relationships with customers. Manages difficult or emotional customer situations. Exceeds Service Level Agreement (SLA) requirements. Establishes strong working relationships with our bank contacts by partnering with them to serve our customer base needs. Conducts card administration functions for all Disney card products. Safeguards employee information. Performs T&E audits to ensure compliance to company policy

 

Job Requirements; 

 

Bachelors degree or equivalent in an accounting or finance related field. Minimum one year accounting/bookkeeping experience. Minimum one year customer service experience. Strong communication and partnering skills. Strong organizational skills 

 

Ability to handle high volume of work in a deadline driven environment. Ability to partner with others to root cause problems. Demonstrated strong Excel skills. Ability to identify and communicate problems 

 

 

Desired Qualifications; 

 

Masters degree in Business or equivalent 

Two years accounting/bookkeeping experience 

SAP experience in Payroll, Accounts Payable, or Travel and Expense and Financial Accounting Modules 

One year General Ledger Balance Sheet account reconciliation. Intermediate experience using Microsoft Access, Visio, PowerPoint, and Word. One year commitment to the role. Audit Experience. Card Processing Experience