Retail Store Manager - Various Locations

Nov 17 2017
Goodwill Industries of Hawaii |Honolulu|Full Time
Category: Retail
Job Description

Job Title: Retail Store Manager

Location: Various retail store locations in Oahu

Schedule: Full Time Position – Must be flexible to work weekends and Holidays as needed

Compensation: Based on Experience with Benefits Package


Summary: As a Retail Store Manager you would be responsible for managing and coordinating the activities of workers and managing day to day operation in Goodwill’s Retail Store. You will also be responsible for achieving sales quotas and goals by performing various duties.


We’re looking for someone who has previous experience operating a retail store, can engage and lead the staff, and who has excellent customer service and business acumen.  If you’re looking for a job that’s not sitting at your desk all day but engaging with others, then this is the job for you!


Essential Duties:

  • Responsible for scheduling the staff efficiently and ensuring payroll is on track and in line with sales. Assigns duties to workers and schedules breaks, work hours, and vacations to meet store needs. Ensures the sales floor is adequately covered.
  • Trains, coaches and supervises workers in store policies, department procedures, and job duties.  Issues progressive discipline as necessary. Objectively evaluates all store employee performance.
  • Orders merchandise, supplies, and equipment.  Communicates and coordinates with facility staff.
  • Responsible for inventory control and loss prevention management.
  • Records delivery of merchandise, compares record with merchandise ordered, and reports discrepancies to control costs and maintain correct inventory levels.
  • Inspects merchandise to ensure the quality is line with the good / better / best pricing practice.
  • Recommends additions to or deletions of merchandise to be sold in department.
  • Prepares sales and inventory reports.  Ensures sales and cash reporting accuracy and daily bank deposits.
  • Consistently reviews and analyzes financial and statistical reports. Make adjustment to operations to ensure sales, payroll, production, expenses, and net sales goals are met.
  • Displays and practices courteous, professional behavior towards customers at all times and leads by example.  Professionally addresses customer complaints and resolves problems in a professional and efficient manner. Handles returned merchandise, and effectively resolves problems.  Is able to restore and promote good public relations.
  • Assists sales staff in addressing difficult situations.  Must have a clear understanding of store policies and procedures (including cash handling, POS, store open/close, redemption process, donations process).
  • Promotes and sells merchandise. Implements and executes promotional changes.  Ensures staff is informed of changes and miscommunication to customers is minimized.
  • Responsible for meeting retail quotas and goals through the management of day to day operations.
  • Ensures that production goals are met through daily monitoring of production department. Make adjustments to production, sales and management to meet production goals.
  • Ensures store is well organized, clean and fully stocked at all times.  Plans department layout or merchandise or advertising display. Ensures the items are properly merchandised and make adjustments to sales floor as needed
  • Provides guidance and direction to the supervisory team (Assistant store manager, sales leads, production lead).  Communicates regularly with the team and keeps them informed of pertinent information.  Ensures the Director of Retail and VP of Operations are kept abreast of appropriate matters. 
  • Ensures store security and reports any suspicious activity to the appropriate personnel on a timely basis.  Able to prioritize urgency of matters.
  • Attends and actively participates in sales management meetings and other organizational meetings as required.  Holds regular, timely staff meetings to review sales management materials and discuss current store operations.
  • Responsible for the safe and productive operations of the assigned store.
  • Responsible for awareness of and adherence to all company, store and safety policies and procedures.
  • Operational duties at other locations may be required as needs arises
  • Other duties as assigned.

Minimum Qualifications:

  • Associate’s degree or equivalent from two-year college or technical school; or
  • Six months to one year related experience and/or training; or
  • Equivalent combination of education and experience.
  • Be or become CPR/First Aid Certified.
  • Valid Driver’s License and clean traffic abstract.
  • Access to an insured vehicle with current registration.

Click on the APPLY button and complete our online application form. For more information about the position, please contact Jireh Aceret on (808) 836 0313 or email


At Goodwill Hawaii our mission is simple, yet powerful, we help people with employment barriers reach their full potential and become self-sufficient.  We are the third largest non-profit agency in Hawaii and our motivation is sustaining Hawaii’s community through the power of work.   Last year we placed nearly 1,500 people into employment, resulting in $22 million in annual wages earned as a result of these job placements.  Join the Goodwill Hawaii family and help strengthen our Hawaii community, one job at a time. 


Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and Affirmative Action laws and regulations.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug-free work environment.