Position: Patient Care Specialist (Full-time / Part-Time) p>
Dept: Retail Operations
Locations: Kahului, Pukalani, Kihei
Reports to: Dispensary Manager
Travel required (% of time): 10%
Overview of Position and Successful Candidate Profile
*Must be 21+ years old to apply
The Patient Care Specialist (“PCS”) is the welcoming face of Maui Grown Therapies. PCS team members build trust with MGT patients by knowledgably meeting their product needs with compassion and integrity. The successful candidate will possess outstanding customer service skills, be an exceptional listener with a personable disposition, continuously strive to improve service skills and product knowledge, and work effectively as teammate in a close-knit, service intensive retail environment. This is an entry level position that offers successful candidates an opportunity to learn and grow with Hawai`i’s leading medical cannabis company.
Duties and Responsibilities
The PCS closely interacts with patients in person at the Company’s dispensaries and virtually via telephone, email, chat, and streaming media. Additional duties include:
Qualifications
Education
High school diploma or equivalent
2-year post-secondary education in a related field preferred
Work Experience Required
2+ years’ experience in a fast-paced client-service intensive industry – hospitality and retail backgrounds preferred
Work history showing progressive responsibility, willingness to accept, lead, and complete additional projects or challenges
Required Knowledge
Computer & equipment operations necessary for running an office/retail center (POS systems; Word; Excel; office equipment such as copiers/telephone systems)
Understanding of Hawai`i laws and regulations governing medical cannabis
Demonstrable basic inventory and cash management knowhow
Skills and Abilities
Physical Requirements
Acknowledgement
This job description is not intended to be and should not be construed as an inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Maui Wellness Group dba Maui Grown Therapies reserves the right to modify, add or remove duties and assign other tasks, as necessary.
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed above) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
My signature below acknowledges that I have read this job description, and I am able to perform the essential functions and responsibilities of the position.
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