Employment Counselor - First to Work (VR)

Nov 17 2017
Goodwill Industries of Hawaii |Kapolei|Full Time, $15.00 - $15.87 / hour
Job Description

Job Title: Employment Counselor – First to Work
Location: Kapolei, Oahu, Hawaii
Schedule: Core office hours are between 7:45am-4:30pm Monday through Friday; Occasional travel may be required
Compensation: $15-$15.87/hour based on experience with competitive benefits package

Summary: As an Employment Counselor under the First To Work – Vocational Rehabilitation (FTW VR) program, you will provide counseling and provide group and individual educational and vocational guidance to program participants in line with the most current job trends and labor market needs to best assist participants in finding employment. In addition to employment counselling, you will also be providing job placement and job counselling/retention after placement of clients.

We are looking for someone who has prior case management experience, excellent communication, can motivate and inspire individuals, and has a strong desire to help the community.  In addition, someone who has experience in work place acculturalization and job preparedness classes such as resume writing, dressing for success, budgeting, time management, stress management, and related training curriculum.

Essential Duties:

  • Collects, organizes and analyzes information about individuals through records, tests, interviews and professional sources to appraise participants’ interests, aptitudes, abilities and personality characteristics for vocational planning and/or employment placements.
  • Compiles and studies occupational, educational and economic information to aid participants in making and carrying out vocational and educational objectives.
  • Assists individuals to understand and overcome social and emotional problems.
  • Provides employment and case management services to participants that are comprehensive and person-centered, which include but are not limited to:
  • Tracking participants’ progress
  • Assisting in setting goals; creates Employment Plan
  • Recording participant contact (case noting)
  • Building and sustaining rapport with participantsMaintaining documentation for participant case records in accordance with the funder’s policies and procedures 
  • Collects, organizes and analyzes information about individuals through records, tests, interviews and professional sources to appraise participant’s interests, aptitudes, abilities and personality characteristics
  • Inputs data into State computer system on participant activities; working knowledge of computers for data entry – HANA and ECF(DHS funded work programs)  
  • Generates payments for supportive services: childcare, transportation, and other work related expenses.
  • Communicates effectively with State Agencies (state employees and other program offices) verbally and in writing
  • Educates about and refers participants to resources, opportunities, and available supports
  • Completes transfers and case closures in accordance with State standards and timelines 
  • Selects or develops teaching aids such as handbooks, demonstration models, multimedia visual aids, reference works, and computer tutorials that support individualized training, group instruction and workshops
  • Conducts orientation as well as preliminary and follow-up interviews with participants. 
  • Able to utilize and provide guidance to interpreters regarding expectations and needs for interpretation during workshops and trainings. 
  • Makes recommendations toward Individualized Service Plan (ISP) and employment goals.
  • Responsible for gathering data from caseload on a monthly, quarterly, and as needed basis as it relates to agency and program policy and procedure for reporting purposes.  Verifies that data is correct and submits reports to supervisor timely.
  • Ability to deal effectively with unresponsive, uncooperative, difficult, and/or on occasion, irate participants.  Demonstrate ability to deescalate individuals with tact and understanding.
  • Assists participants to understand and overcome social, motivational, emotional, and other problems which could constitute a barrier to employment.  Refers participants to outside resources as needed.
  • Attends and participates in meetings, staff development sessions and in-service training as assigned.
  • Assists in the preparation of Branch Reports for the Fair Hearing Process.
  • Assists with participant, employer and funder satisfaction surveys on a quarterly basis.
  • Manages all program operations in accordance with agency policies, contract, and State and Federal law including HIPAA guidelines.
  • Responsible to understand and support CARF accreditation standards.
  • Works on special projects as assigned by the Program Coordinator.
  • Conducts work in a safe and responsible manner, utilizing protective clothing and/or equipment when appropriate. 
  • Complies with all safety standards.  Responsible for being aware of and adhering to all company and safety policies and procedures.

Minimum Qualifications:

  • Bachelor’s degree from a four-year college or university is preferred and/or
  • One to two year’s related experience in social work, human services, counselling, assessments, goal planning, job development, customer service or conflict resolution
  • Excellent communication skills
  • Familiarization with verbal de-escalation techniques and customer service
  • Proficient in computer programs required using Microsoft Word, Excel, and PowerPoint

Preferred Qualifications:

  • Bachelor’s Degree in Psychology, Social Work, or a related field
  • One to two years related experience working with individuals with barriers


At Goodwill Hawaii our mission is simple, yet powerful, we help people with employment barriers reach their full potential and become self-sufficient.  We are the third largest non-profit agency in Hawaii and our motivation is sustaining Hawaii’s community through the power of work.   Last year we placed nearly 1,500 people into employment, resulting in $22 million in annual wages earned as a result of these job placements.  Join the Goodwill Hawaii family and help strengthen our Hawaii community, one job at a time.   


Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and Affirmative Action laws and regulations.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug-free work environment.