Credit Collection Rep - Part Time

Sep 26 2017
Spectrum |Mililani|Part Time
Job Description

Looking for a Part-time Credit Collection Rep (19.5 hours per week). Located in Mililani Technology Park (Palii Bldg).

JOB SUMMARY
The purpose of this position is to coordinate the collection of monies on past due and delinquent accounts via outbound calls.

MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
Actively and consistently support all efforts to simplify and enhance the customer experience

Contacts and coordinates collection of monies on past due subscriber accounts.
Utilizes computer, Excel, and AS400 billing system to verify account reconciliation.

Contacts residential and business customers with a past due balance and schedules payment arrangements to prevent disconnection of services.
Utilizes computer and reports to determine past due accounts.
Utilizes telephone and clear and concise verbal communications to collect payments or payment arrangements.

Regular attendance is required.

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English at a very high level

Type 40 words per minute, use of telephone system, and ten-key by touch. 
Must have good verbal, written, and interpersonal communication skills. 
Ability to multi-task, knowledge of basic mathematics, familiarity and use of computers, and general office procedures are preferred. 
Able to utilize various methods of communication in order to motivate customers for payment.

EDUCATION
High School diploma or equivalent is required.

RELATED WORK EXPERIENCE Number of Years
Office, billing, customer service and/or collections experience preferred. 6 mos
Performs other duties as assigned.

WORKING CONDITIONS
Computer, telephone, and ten-key.
Sitting for long periods of time. 
Typing and reading on computer and data entry on ten-key. 
Communicating via telephone, correspondence and in-person with customers.

Hours: Monday - Thursday, 5:00pm - 9:00pm, Friday 5:00pm - 8:30pm.

 

Please visit our website to apply:  jobs.spectrum.com - Req# 204530BR



Spectrum is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Curren​t Unemployment Status.