AEZ operates nationwide and globally through its partnership with Europcar. AEZ operates two distinct brands: Advantage Rent A Car and EZ Rent A Car. We have built a strong leadership team of both industry and functional experts, designed new healthcare and incentive plans, and invested in our organizational training and learning portal.

 

Customer experience initiatives are a continuous focus.  We re-engineered our revenue management process and ancillary sales pricing strategy to ensure a competitive place in the market.  Our customer service and reservation process were transitioned to a word class call center, and we launched a company-wide customer service and feedback program geared at never disappointing a customer.

 

At AEZ, we have three simple goals, with many ways in which to deliver them. Our AEZ Promise:

1.      We should never disappoint a customer. We greet and treat every customer as we expect our friends and family to be treated

2.      We should never disappoint an associate. We show each other the respect and regard we expect for ourselves.

 

3.      We should always protect our assets. We maintain our vehicles and our spaces like our own.