WIC Nutrition Access Specialist

We are seeking a dedicated, talented, and team-oriented full-time WIC Nutrition Access Specialist to join our `ohana (family) to support our mission and values. We offer competitive wages, excellent benefits, and an extraordinary working environment.

Compensation: $22-$24/ Hourly

Mission
Waimānalo Health Center is rooted in Native Hawaiian values and devoted to improving the health and wellness of all people, regardless of ability to pay, by providing comprehensive primary and preventive health care services of the highest quality.

Vision
Waimānalo Health Center is dedicated to the continuous advancement in quality healthcare while assuring universal access for all. We believe that our values of Aloha, Mālama I Ka Pono, Mālama I Ka ʻOhana, and Mālama I Ka ʻĀina, enable our patient-centered healthcare home services to deeply focus on the shared role of healing oneself, ʻohana, community, and ʻāina over generations.

Core Values and Guiding Principles
Our values at Waimānalo Health Center promote Hawaiian-centered diversity, equity, and inclusion by welcoming all members of the Koʻolaupoko community to access our holistic services ranging from traditional Hawaiian healing practices to Western medicine.

Aloha: We listen to people with our full attention, seeking to know them and understand their health care and wellness needs and aspirations for themselves, their family and community. We will respond, to the best of our abilities, as caring, compassionate, engaged, and professional partners in healthcare.

Mālama I Ka Pono: We know that quality healthcare starts with people’s trust in our services and the excellence of our care for them and the resources entrusted to us to meet their needs. We are committed to maintaining their trust by treating people with respect and confidentiality, and by being open about our organizational practices and results, seeking to continuously improve our work.

Mālama I Ka ʻOhana: We believe that wellness embraces the whole family, and we welcome their participation in the healthcare of their loved ones. Our belief extends from the Ahupuaʻa of Waimānalo throughout Koʻolaupoko where we build the foundation for good health and wellness for everyone, and we seek collaborative partners who share our values and vision.

Mālama I Ka ʻĀina: We understand the importance of one’s sense of place and the holistic nature of health and wellbeing. Through integrative services we support the balance of body, mind, and spirit, while respecting one’s cultural connectedness to the ‘āina of Hawai'i. Ka Mauli O Ka ‘Āina A He Mauli Kānaka: The Life of the Land is the Life of the People.

Summary

The WIC Nutrition Access Specialist supports the delivery of WIC services by helping participants access appointments, eligibility services, nutrition benefits and other WIC resources. This position serves as a primary point of contact for WIC families and works closely with the WIC Supervisor, Maternal & Child Health Specialists (CPAs) and Registered Dietitians (RDs) to provide responsive, culturally appropriate participant support.

Duties include, but are not limited to, answering incoming calls and responding to participant text messages and voicemail; scheduling and rescheduling appointments; reviewing and documenting eligibility information; obtaining height, weight and hemoglobin measurements; assisting with eWIC benefit issuance; providing approved nutrition and breastfeeding education materials; documenting participant information in HIWIC; and referring nutrition-related questions or concerns to the appropriate CPA or RD.

The WIC Nutrition Access Specialist provides services at Waimānalo Health Center and designated satellite clinic locations, including Kahaluʻu, Hauʻula, Marine Corps Base Hawaiʻi and other approved WIC service locations. The position also supports virtual and remote WIC service delivery through telephone, text messaging and other approved communication systems.

The ideal candidate is dependable, responsive, organized and enjoys working with families. Strong communication and customer service skills are essential, along with the ability to manage multiple priorities in a high-volume participant service environment.