Lab Technician / Data Entry

Jan 18 2023
EssilorLuxottica |Aiea|Full Time, $13.50 / hour
Category: Manufacturing
Job Description



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If you combine strong customer service skills with attention to detail and the motivation to learn and grow professionally, the Lab Technician / Data Entry/Customer Service position offers you several compelling opportunities.


Your primary focus will be to

·        Take inbound calls or make outbound calls

·        Communicate with customers via email to monitor jobs for critical accounts, including old, delayed or problematic jobs.

·        Work with department leaders to ensure priority jobs are moved through the lab.


Duties in this position are usually repetitive, requiring analysis and use of individual judgment.

·        Specific duties for this position include monitoring reports, making phone calls, following through on customer inquiries, locating and distributing trays within the lab, and designating priority jobs.

·        Manage customer late lists, moving late jobs through the lab and communicating with customers.

·        Investigate and troubleshoot shipping and delivery concerns.

·        Act as a liaison between the lab and inter-company laboratories.

·        Locate, distribute and tag tray to expedite and escalate jobs according to company policy.

·        Provide quality customer service by making outbound customer calls, responding to customer questions/concerns, entering orders and /or redo's, and much more.


To be a good fit for the Lab Tech/ Data Entry/Customer Service opportunity, you will have:

·        A high school diploma or equivalent.

·        1-2 years of previous related experience and/or training required. A background in a call center, customer service or administrative office environment could be a great fit for this role.

o   1-2 years of optical experience is preferred.

·        Proven computer skills, including a basic understanding of Microsoft Office programs, including Word, Excel, and Outlook. Familiarity with Salesforce is strongly preferred.

·        Strong oral and written communication skills.

·        Proven reading and comprehension skills.

·        A commitment to attendance and punctuality.

·        The ability to effectively present information and respond to questions from groups of managers, employees, and the general public.

·        The ability to use professional language/conduct when communicating externally to customers.

·        Excellent organizational abilities.

·        Attention to detail.

·        The ability to work both independently and as part of a team.

·        The ability to multi-task and prioritize.