Service Business development Associate (copy)

Aug 30 2022
Cutter Ford |Aiea|Full Time
Category: Automotive
Job Description

Qualifications:

As a Cashier/Receptionist you must have great communication, customer service and time management skills. We are seeking an upbeat, self-starter who is detail-oriented and has excellent phone etiquette. Ideal candidates are driven to succeed, learn and grow in the automotive industry.

 

Service Business development Associates are the first contact between the organization and its clients. The dealership S.B.D.A is responsible for acting as a consultant in assisting customers with needs and assistance, and for providing customer service support to the service department. Their job description involves receiving/routing incoming calls, providing answers to basic queries, and then following up to customers in regards to service or their service advisor. It also involves providing excellent customer service experience to customers; they take thorough messages as it relates to callers and inquiries, provide basic information to callers that have general inquiries, place follow up calls for service functions, and assist management with various clerical duties. Their role also entails operating switchboard telephone system to receive incoming calls, determining nature of the call, and directing callers to appropriate person or department. It also includes assisting with filing duties and other administrative tasks as needed.

The S.B.D.A must also maintain a positive and ethical working relationship with all employees and customers, set an example of professionalism through actions and appearance