Status: Exempt
Reports To: Team Leader
Overall Responsibility:
The Case Manager plays a vital role in our non-profit organization, which is dedicated to ending homelessness in Hawaii. The Case Manager is a compassionate, organized, and trained professional experienced in working with vulnerable populations to provide person-centered social services, guidance, and support. They are responsible for providing comprehensive case management services to individuals and families experiencing homelessness, helping them navigate resources, and developing personalized plans to achieve stable housing and self-sufficiency.
Essential Functions:
Work Environment:
The Case Manager will work in various locations, including spending time in the community to conduct outreach and meetings with program participants in shelters, on the streets, at home, or in hospitals. Temperatures may vary while working in the office, field, and the community. Frequent exposure to stressful situations related to persons served includes, but is not limited to, domestic violence, ex-offenders, substance abuse, and mental health consumers. They may encounter individuals in crisis or facing challenging circumstances who require compassion, empathy, and effective communication skills. This role routinely uses standard office equipment, including computers, phones, photocopiers, scanners, filing cabinets, and fax machines.
Physical Demands:
An employee must meet the physical requirements described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions. While performing the duties of this job, the employee is:
In the course of meeting the Case Manager's responsibilities, it is not uncommon to witness, engage in, or be confronted with the following: Violence and threats of violence; profane, racist, or sexist language; interactions with First Responders; alcohol-influenced behavior; street drugs; tobacco smoke; death of service participants or her/his associates; nudity of service participants or her/his associates; disruptive friends/family dynamics with service participants; people involved with sex work; people involved in the drug trade; persons performing actions against their consent, will or knowledge; people in conflict with the law; infection risks; and/or other situations that may be unsettling. Measures are taken to train staff to deal with these situations appropriately. Still, those in the position should reasonably expect these types of things to occur and understand appropriate direction and support will be provided by HOPE Services Hawaii leadership.
Minimum Qualifications
Scheduling requirements:
For a forty-hour workweek, general business hours are 8:00 am - 4:30 pm, Monday through Friday. There will be scheduled meetings, both online and in person, and you may be required to work evenings and weekends. The Case Manager will participate in an on-call rotation to provide timely support and crisis intervention. This includes being available outside of regular working hours to address urgent client needs and ensure continuity of care. Responsibilities during on-call hours may involve responding to crises, coordinating with relevant teams, and providing guidance to clients.
We are a diverse team that includes people who have lived experience with housing insecurity, homelessness, and the justice system, and we encourage those who have lived experience to apply.