Case Manager (Kona)

Status: Exempt                                                                
Reports To: Team Leader

Overall Responsibility:

The Case Manager plays a vital role in our non-profit organization, which is dedicated to ending homelessness in Hawaii. The Case Manager is a compassionate, organized, and trained professional experienced in working with vulnerable populations to provide person-centered social services, guidance, and support. They are responsible for providing comprehensive case management services to individuals and families experiencing homelessness, helping them navigate resources, and developing personalized plans to achieve stable housing and self-sufficiency.

Essential Functions:

1. Conduct thorough screening, intake information, and assessments to understand program participants' needs, strengths, and barriers to housing stability.
2. Develop individualized treatment plans in collaboration with clients, focusing on setting goals and taking action steps.
3. Connect clients with appropriate resources and services, including housing assistance, healthcare, employment support, and other social services.
4. Provide specialized services as part of an interdisciplinary team, including case management, care coordination, crisis intervention, skill-building activities, and group and/or individual psycho-education.
5. Provide ongoing support and advocacy to clients, including crisis intervention and assistance navigating bureaucratic systems.
6. Maintain accurate and up-to-date case notes, documentation, and client records in compliance with organizational standards and confidentiality guidelines.
7. Collaborate with internal and external stakeholders, including community partners, government agencies, and service providers, to coordinate services and support client goals.
8. Monitor clients' progress towards housing stability, adjusting plans and interventions as needed.
9. Participate in staff meetings, training sessions, and professional development activities to enhance your case management skills and knowledge of best practices.
10. Complete reports and other program administrative duties on time.
11. Other duties as assigned.

Work Environment:

The Case Manager will work in various locations, including spending time in the community to conduct outreach and meetings with program participants in shelters, on the streets, at home, or in hospitals. Temperatures may vary while working in the office, field, and the community. Frequent exposure to stressful situations related to persons served includes, but is not limited to, domestic violence, ex-offenders, substance abuse, and mental health consumers. They may encounter individuals in crisis or facing challenging circumstances who require compassion, empathy, and effective communication skills.  This role routinely uses standard office equipment, including computers, phones, photocopiers, scanners, filing cabinets, and fax machines. 

Physical Demands:

An employee must meet the physical requirements described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions. While performing the duties of this job, the employee is:

• Frequently required to stand, walk, use hands to manipulate, handle, grip, and feel objects, utensils, tools, or controls.
• Frequently required to reach with hands and arms.
• Occasionally required to lift, push, pull, and/or carry items and objects up to 50 pounds, with a minimum of 25 pounds lifted and carried.
• Specific hearing ability required by this job is the ability to pass a hearing test (corrected or uncorrected)

In the course of meeting the Case Manager's responsibilities, it is not uncommon to witness, engage in, or be confronted with the following: Violence and threats of violence; profane, racist, or sexist language; interactions with First Responders; alcohol-influenced behavior; street drugs; tobacco smoke; death of service participants or her/his associates; nudity of service participants or her/his associates; disruptive friends/family dynamics with service participants; people involved with sex work; people involved in the drug trade; persons performing actions against their consent, will or knowledge; people in conflict with the law; infection risks; and/or other situations that may be unsettling. Measures are taken to train staff to deal with these situations appropriately. Still, those in the position should reasonably expect these types of things to occur and understand appropriate direction and support will be provided by HOPE Services Hawaii leadership.

Minimum Qualifications

• High School Diploma or GED required.
• Two years of experience navigating healthcare, human services, and substance abuse care systems is preferred.
• Crisis Prevention (CPI)- certified or able to become certified through the organization.
• CPR /First Aid/AED certified or able to certify through the organization.
• A valid Hawaii driver’s license and access to a registered, insured vehicle.

Scheduling requirements:

For a forty-hour workweek, general business hours are 8:00 am - 4:30 pm, Monday through Friday. There will be scheduled meetings, both online and in person, and you may be required to work evenings and weekends. The Case Manager will participate in an on-call rotation to provide timely support and crisis intervention. This includes being available outside of regular working hours to address urgent client needs and ensure continuity of care. Responsibilities during on-call hours may involve responding to crises, coordinating with relevant teams, and providing guidance to clients.

We are a diverse team that includes people who have lived experience with housing insecurity, homelessness, and the justice system, and we encourage those who have lived experience to apply.