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Job Description

A local utility company is seeking an experienced customer service professional to join their team and help answer incoming phone calls, assist customers with billing inquiries, and payments, processing customer service forms and reports, and maintaining accurate customer records.

If you have at least three years of clerical/administrative experience, type a minimum of 45 words per minute, and possess a high level of customer service skills, contact us today for immediate consideration!

Hours

Full-time, Monday to Friday, 7:30am-4:00pm During Training |10:00pm-6:00am overnight shift, days off TBD

Location

Hilo, Big Island

Pay

$30 an hour

Responsibilities

• Answer phones, transfer calls, take/relay messages.
• Assist with billing inquires, payments, deposits, and other customer service matters.
• Work with customer information system ensuring customer satisfaction.
• Update database with customer information as needed.
• Process customer service forms and reports.
• Maintain accurate customer records and files.
• Perform other related duties as needed.

Qualifications

• Minimum of 3 years administrative experience and/or data entry experience.
• Ability to type a minimum of 45 words per minute.
• Possess high level of customer service skills.
• Possess strong communication (verbal, written, interpersonal) and organizational skills.