Director of Operations

Jan 23 2023
Job Description

Job Summary:

The Director of Operations will oversee the day-to-day distribution operations of the company, ensuring the organization is managed and performing efficiently and effectively. 

Supervisory Responsibilities:

  • Participates in the hiring and training of operations departmental managers.
  • Organizes and oversees the work and schedules of operations departmental managers.
  • Conducts performance evaluations that are timely and constructive. 
  • Handles discipline and termination of employees as needed and in accordance with company policy.

Duties/Responsibilities:

  • Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
  • Ensures compliance with federal, state, county, and customer safety and food safety requirements.
  • Reviews, analyzes, and evaluates business procedures.
  • Implements policies and procedures that will improve day-to-day operations.   
  • Ensures work environments are maintained, adequate and safe. 
  • Oversees warehouse, transportation, and sanitation departments, ensuring each is reaching goals set by departmental and company leadership.
  • Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets, cost of sales, and operations expenses to achieve financial objectives. 
  • Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
  • Improves customer service and satisfaction through policy and procedural changes.
  • Leads coordination and integration of efforts among operations, sales, purchasing, IT, and administrative departments to produce smoother workflow and more cost-effective business processes.
  • Projects a positive image of the organization to employees, customers, industry, and community.
  • Performs other related duties as assigned.

Required Skills/Abilities:

  • Thorough understanding of practices, theories, and policies involved in operations, business and finance.
  • Superior verbal and written communication and interpersonal skills.
  • Superior managerial and diplomacy skills.
  • Extremely proficient in Microsoft Office Suite or related software. 
  • Excellent organizational skills and attention to detail.
  • Excellent analytical, decision-making, and problem-solving skills.

Education and Experience:

  • Master’s degree in Business Administration preferred. 
  • Extensive and diversified background with at least 10 years of related operations management experience.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.

This job posting covers the general job duties for our director of operations position and does not imply that these are the only tasks required. The Susian Team will answer any questions you have regarding the above during the interview process.