Director of West Hawaii

Reports to: Chief Operating Officer (COO)             Classification:   Exempt

Overall Responsibility:

The Director of West Hawaii (DWH) is an executive team member and provides organizational leadership in building and fostering relationships in the West Hawaii community and across West Hawaii programs. The DWH is responsible for planning, developing, implementing, and evaluating programs in West Hawai’i, directing multi-disciplinary staff in providing housing-focused services for individuals and families experiencing homelessness or at risk of homelessness.  The Director of West Hawaii ensures that agency policy and procedures are followed and does other related work as required. Fostering teamwork, the DWH will co-create and implement plans to improve West Hawaii's operational systems to accommodate the organization's growth and strategic objectives.

Position Summary:

1. Direct supervision and oversight of all West Hawaii programs, staff, and volunteers.
2. Ensure that all grant obligations meet contract agreement expectations for all public (government) and private sector-funded programs.
3. Direct oversight and compliance of contracted services, quality management, and achieving program outcomes.
4. Ensure consistency and accountability of service delivery systems within and across programs according to workflow to meet agency measurement metrics that matter: (1) Increase the number of persons served; (2) Decrease the length of homelessness episodes; (3) Reduce recidivism and return to homelessness.
5. Develop, recommend, and implement program policy and procedures.
6. Coordinate with the maintenance and facility team to upkeep, comply, and ensure the safety of all facilities.
7. Review, investigate, and resolve all complaints/problems from staff members or clients associated with the program.
8. Maintain and increase knowledge of current trends through daily reading (e-mail and news publications) and participation in webinars, staff meetings, and periodic offsite training.
9. Engage and build strong relationships with government stakeholders, businesses, faith partners, and service groups in the community.
10. Keep the COO informed of any program-related problems, issues, incidents, and/or potential legal concerns so that appropriate action can be taken promptly.
11. Perform all other duties as assigned by the COO.

Minimum Qualifications:

1. Candidates must have a minimum of a High School diploma or GED and ten (10) years of experience working in a social services field.
2. Candidates must either reside in or be willing to relocate to Kailua-Kona, Hawaii, by the position's start date.
3. Candidates must have resided in Kailua-Kona for at least five years to be eligible for consideration.
4. Five (5) years of supervisory experience, which includes 1) planning and directing the work of others, 2) assigning and reviewing their work, 3) advising them of difficult problem areas, and 4) training and developing employees.
5. Demonstrated excellence in organizational leadership and communication skills.
6. Must have strong computer skills, including word processing and database management.
7. A valid Hawaii driver’s license and access to an insured vehicle are required.

Attributes of the Director of West Hawaii

• Champion for the mission. You understand the big picture. You learn what is essential to all stakeholders and what best supports our programs and serves the mission. You can easily translate our objectives into social impact. You care profoundly about serving people and are committed to HOPE’s values and mission.
• Judgment. Your approach is thoughtful. You demonstrate excellent judgment and are a model of the tact and discretion required of a trusted and consultative partner.
• Self-driven ownership. You ask questions and “come up to speed" quickly. You are hands-on, work with a sense of urgency, and dive in and take initiative without being asked.
• Collaborative work-style. You share information, coordinate effectively, and execute your piece while working well across teams. You work cooperatively, can seek out relevant information, decide the appropriate steps, and facilitate to get the desired results. You are known for your poise, tact, and diplomacy.
• Egoless, results-driven, consensus builder. You can build consensus as you seek first to understand and then to be understood. You know the concerns and needs of others and how to manage expectations realistically. People know that you have their best interests in mind and are sincere in your communications – you are seen as an “honest broker."
• Process-oriented. You can effectively and efficiently manage multiple tasks, allocate and optimize resources, and manage timelines. You take things from start to finish.
• Strong task management and execution skills. You are impeccable with your words and consistent with your follow-through. You are known for how you “get things done" and for your attention to detail. You are highly organized, work independently, and enjoy multiple items simultaneously.
• Flexible. You seize opportunities in challenges. You are comfortable with ambiguity. You quickly shift gears, reprioritize, and stay focused on critical priorities.
• Service-driven. You take delight in exceeding others' expectations. 

MENTAL, PHYSICAL AND COMMUNICATION REQUIREMENTS
Physical requirements: Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items.
Scheduling requirements: Entails periodic evening and weekend work.