Full-Time Shelter Monitor (Hilo)

Jul 10 2019
Job Description



HOPE Services Hawaii, Inc. is looking to recruit a Shelter Monitor who will work independently and without supervision to maintaining the operations and functions of the emergency shelter for up to 48 individuals experiencing homelessness.


Reports to: Team Leader                                                                                  Classification: Non-Exempt




Consumer Monitoring

·        Performs and documents shift activities as required by program policies, contract stipulations and professional standards

·        Assesses and responds appropriately to consumer behaviors, attitudes and dispositions

·        Supervises and monitors consumer activity and compliance to shelter agreements


Program & Facility Safety & Cleanliness

  • Provides oversight of cleanliness of shelter, neighborhood relations, and safety of program participants.

·        Assess, evaluate, and report if necessary internal and external facility conditions for safety, sanitation and security concerns

·        Carries out the Emergency and Disaster Preparedness procedures where necessary

  • Immediately respond to suspicious, potentially dangerous and/or emergency situations where life, property and public order may be in jeopardy.
  • Correctly interpret and follow written technical instructions and generate clear and concise written reports.




The Shelter Monitor must be able to fulfill duties in accordance with the Housing First approach, including:

·        Housing as the first essential step, without any requirements for sobriety, participation in treatment, medication protocol, compliance, or demonstrated “housing readiness”;

·        Recovery orientation related to mental wellness and cognitive functioning;

·        Reducing harm to the individual and broader community;

·        Remaining non-judgmental in behaviors, practices, beliefs and actions of service participants;

·        Promoting and empowering meaningful choices and service access options, as well as allowing the service participant to influence the type, duration, frequency and intensity of supports;

·        Absence of coercion, tricks or contracting;

·        Supporting greater independence overtime;

·        Professional relationship without dependency that supports “doing with” instead of “doing for”;

·        Expressing empathy and positivity;

·        Remaining future oriented, not anchored to past events, with a strong sense of promoting hope and possibility in a realistic manner;

·        Transparency and disclosure of information with the service participant using full informed consent;

·        Balancing the needs of the client, community and landlord in each situation;

·        The right to refuse or revoke services and/or seek restitution or grieve instances where they feel services are inappropriate or inadequate.




In the course of performing the duties of the Shelter Monitor  it is not uncommon to see, engage or be confronted with first hand – or have staff encounter first hand – the following: violence and threats of violence; profane, racist and/or sexist language; bodily fluids; conflict; interactions with First Responders; alcohol and other street drugs; cigarette smoke; death of service participants or her/his associates; nudity of service participants or her/his associates; friends/family dynamics with service participants; people involved with sex work; people involved in the drug trade; persons used against their consent, will or knowledge; people in conflict with the law; and/or other situations that may be unsettling. Measures are taken to train staff to appropriately deal with these situations, but those in the position should reasonably expect these types of things to occur and the Team Leader must provide appropriate direction and support to these situations.




·        High school diploma or equivalent.

·        Current driver’s license and clear traffic abstract.




Candidates must display and/or demonstrate ability to: 

  • Climb and/or walk up and down stairs and/or walkways;
  • Sit for periods of up to 30 minutes at a time;
  • Walk and/or standing for up to 30 minutes at a time;
  • Lift, carry, pull and/or push items up to 30 pounds at a time and for short distances.  Such motions may include reasonable bending, stooping, reaching and twisting.

Starting Pay: $15/hour