Full-time Housing Stability Case Manager (Island-wide)

Nov 09 2021
HOPE Services Hawaii, Inc. |Hilo|Full Time, $18.00 / hour
Job Description

JOB DESCRIPTION:  Housing Stability Case Manager

Status: Non-Exempt           ​                    ​                    ​                 Reports To: Team Leader

Housing Stability Services provides short-term financial assistance for housing and case management support to individuals and families at imminent risk of homelessness and whose income is below 80% AMI who were directly or indirectly impacted by COVID-19. The program’s temporary financial assistance assists with rental and utility arrears, short-term rental and/or utility assistance and can also provide move-in cost assistance in cases where a participant loses their current housing. The program offers resources and services that are tailored to the unique needs of the household. The housing stability case manager is a source of support and guidance. Housing stability case managers are trained in diversion to assist participants in identifying strengths and social resource in an effort to divert from the homeless shelter system and avoid homelessness. Additionally, they are trained to assist individuals with identifying barriers to housing stability and engage in goal planning that aims to link individuals to the resources and skills that they need in order to achieve long-term housing stability.

Using a multi-disciplinary skill set, the Housing Stability Case Manager must be able to exercise the following skills:

  • Conduct initial assessment and screening to all potential participants to determine eligibility. ·    
  • Utilize diversion skills to help those at risk of homelessness to identify immediate alternate housing arrangements, connecting them with needed resources, and identifying strengths and personal resources. ·        
  • Will utilize all relevant resources (outside agencies, social support, budget assistance, etc.) to avoid eviction as much as possible. ·       
  • Assist participants as advocates for benefits, housing needs to include evictions, landlord negotiations and access to community resources.
  • Demonstrate understanding of mainstream resources (for example, government benefits and entitlements), non-governmental resources (for example, resources available through churches), and homeless service resources (for example, shelter);
  • Demonstrate understanding and knowledge and understanding of landlord tenant rights;
  • Facilitate and assist with gathering all supporting documents to demonstrate eligibility 
  • Facilitate and assist with housing search and placement 
  • Facilitate and assist with participant move-in process
  • Facilitate and assist with moving out participants and cleaning units
  • Model effective engagement techniques and strategies including: Motivational Interviewing, Assertive Engagement, and Active Listening;
  • Excellent communication skills in allmediums, with a special emphasis on effective communication skills with people that are experiencing crises and heightened emotions;
  • Respond to crisis situations in a calm and professional manner, ensuring the safety of participants and staff.
  • Demonstrate understanding and knowledge of crisis prevention and interventions;
  • Work with each participant to develop and/or strengthen their goal plan according to individual goals and objectives;
  • Create and assist budgeting strategies to manage finances;
  • Maintain contact with all housing participants on a scheduled basis, appropriate to their particular status and needs 
  • Ensure that participant interactions are person-centered, goal-focused and reflect each participant’s goal plan 
  • Build professional relationships with participants, providers, and community partners
  • Provide participants training in the areas of personal hygiene, accessing community resources, medical adherence, household management or other needs as outlined in the participant’s goal plan
  • Exercise patience, understanding, and concern for each participant’s well-being, safety, development, and enjoyment of life  
  • Provide transportation to participants when required       
  • Make referrals to supportive services in our community as appropriate and support participant in navigating this process
  • Be an effective mediator and advocate for all housing participants 
  • Document all participant interaction and maintain accurate paperwork/reports 
  • Attend weekly case review meetings and other specified meetings/trainings as required.   
  • Communicate effectively in oral and written forms with participants, their families, their significant others, coworkers, supervisors, other service agencies and the community
  • Actively participate in staff meetings and trainings;
  • Operate proficiently a personal computer, fax machine, printer, and copies
  • Other duties as assigned.

The Housing Stability Case Manager must be able to fulfill duties in accordance with the Housing First approach,including:

  • Housing as the first essential step, without any requirements for sobriety, participation in treatment, medication protocol, compliance, or demonstrated “housing readiness”;
  • Recovery orientation related to mental wellness and cognitive functioning;
  • Reducing harm to the individual and broader community;
  • Remaining non-judgmental in behaviors, practices, beliefs and actions of service participants;
  • Promoting and empowering meaningful choices and service access options, as well as allowing the service participant to influence the type, duration, frequency and intensity of supports;
  • Absence of coercion, tricks or contracting;
  • Supporting greater independence over time;
  • Professional relationship without dependency that supports “doing with” instead of “doing for”;
  • Expressing empathy and positivity;
  • Remaining future oriented, not anchored to past events, with a strong sense of promoting hope and possibility in a realistic manner;
  • Transparency and disclosure of information with the service participant using full informedconsent;
  • Balancing the needs of the participant, community and landlord in each situation;
  • The right to refuse or revoke services and/or seek restitution or grieve instances where they feel services are inappropriate or inadequate. 

The Housing Stability Case Manager must have a considerable knowledge and expertise in the areas of:

  • Legal requirements and risks to perform this type of work, including the relevant legislation that impacts decision-making in particular situations;
  • Problem-solving;
  • De-escalation of emotional situations and potential conflict;
  • Government, non-governmental, and non-profit resources to people with housing instability, or at risk there of;
  • Rental housing and requirements of tenants and landlords by law;
  • Homelessness, especially chronic homelessness;
  • Dependency and addiction to substances;
  • Aboriginal culture and impacts on cultural identity;
  • Economic poverty;
  • Income support services;
  • Childwelfare;
  • Health care, mental health care, and addiction services;
  • Harmr eduction;
  • Trauma and abuse;
  • Domestic and intimate partner violence (victim and perpetrators);
  • Life changes and ageing;
  • Fetal alcohol spectrum disorders;
  • Brain injuries;
  • Privacy and confidentiality;
  • Self-care;
  • Corrections and criminal justice. 

In the course of performing the duties of the Housing Stability Case Manager it is not uncommon to see, engage or be confronted with first hand – or have staff encounter first hand – the following: violence and threats of violence; profane, racist and/or sexist language; bodily fluids; conflict; interactions with First Responders; alcohol and other street drugs; cigarette smoke; death of service participants or her/his associates; nudity of service participants or her/his associates; friends/family dynamics with service participants; people involved with sex work; people involved in the drug trade; persons used against their consent, will or knowledge; people in conflict with the law; and/or other situations that may be unsettling. Measures are taken to train staff to appropriately deal with these situations, but those in the position should reasonably expect these types of things to occur and the Housing Stability Case Manager must provide appropriate direction and support to these situations.


Minimum Qualifications:

  • High School Diploma and two years of experience serving vulnerable and challenged individuals.
  • An Associate’s Degree or higher is preferred.
  • Current driver’s license and traffic abstract.
  • Personal vehicle with current safety check, registration and minimum no-fault insurance coverage.
  • Availability to work occasional evening and weekend shifts. 

Candidates must display and/or demonstrate physical ability to:

  • Climb and/or walk up and down stairs and/or walkways.
  • Sit for periods of up to 30 minutes at a time.
  • Walk and/or standing for up to 30 minutes at a time.
  • Lift, carry, pull and/or push items up to 30 pounds at a time and for short distances.  Such motions may include reasonable bending, stooping, reaching and twisting.

Starting pay rate: $18.00/hour