Full-time Resident Monitor (Hilo)

Feb 26 2019
Job Description


HOPE Services Hawaii, Inc. is looking to recruit a Resident Monitor who will work independently and without supervision in a live-in an on-call status to maintain the operations and functions of the emergency shelter for up to 31 individuals experiencing homelessness.

Reports to: Team Leader                                                                                        Classification: Exempt


  • Provides oversight and safety of program participants.
  • Report safety, sanitation and facility security concerns
  • Carries out the Emergency and Disaster Preparedness procedures where necessary
  • Immediately respond to suspicious, potentially dangerous and/or emergency situations where life, property and public order may be in jeopardy.


The Resident Monitor must be able to fulfill duties in accordance with the Housing First approach, including:

  • Housing as the first essential step, without any requirements for sobriety, participation in treatment, medication protocol, compliance, or demonstrated “housing readiness”;
  • Recovery orientation related to mental wellness and cognitive functioning;
  • Reducing harm to the individual and broader community;
  • Remaining non-judgmental in behaviors, practices, beliefs and actions of service participants;
  • Promoting and empowering meaningful choices and service access options, as well as allowing the service participant to influence the type, duration, frequency and intensity of supports;
  • Absence of coercion, tricks or contracting;
  • Supporting greater independence overtime;
  • Professional relationship without dependency that supports “doing with” instead of “doing for”;
  • Expressing empathy and positivity;
  • Remaining future oriented, not anchored to past events, with a strong sense of promoting hope and possibility in a realistic manner;
  • Transparency and disclosure of information with the service participant using full informed consent;
  • Balancing the needs of the client, community and landlord in each situation;
  • The right to refuse or revoke services and/or seek restitution or grieve instances where they feel services are inappropriate or inadequate.

In the course of performing the duties of the Resident Monitor, it is not uncommon to see, engage or be confronted with first hand – or have staff encounter first hand – the following: violence and threats of violence; profane, racist and/or sexist language; bodily fluids; conflict; interactions with First Responders; alcohol and other street drugs; cigarette smoke; death of service participants or her/his associates; nudity of service participants or her/his associates; friends/family dynamics with service participants; people involved with sex work; people involved in the drug trade; persons used against their consent, will or knowledge; people in conflict with the law; and/or other situations that may be unsettling. Measures are taken to train staff to appropriately deal with these situations, but those in the position should reasonably expect these types of things to occur and the Team Leader must provide appropriate direction and support to these situations.


  • High school diploma or equivalent.


Candidates must display and/or demonstrate ability to: 

  • Climb and/or walk up and down stairs and/or walkways;
  • Sit for periods of up to 30 minutes at a time;
  • Walk and/or standing for up to 30 minutes at a time;
  • Lift, carry, pull and/or push items up to 30 pounds at a time and for short distances.  Such motions may include reasonable bending, stooping, reaching and twisting.

Starting Annual Pay: $26,000.00