Full-time SSVF Veterans Housing Case Manager (Island-wide)

Jan 24 2023
Job Description

Overall Responsibility:

The Veterans Housing Case Manager is responsible for providing guidance to veterans to achieve their highest level of independence.  Case management is a collaborative process which assesses, plans, implements, coordinates, monitors, and evaluates the selection of services to optimally meet each individual clients' needs.

Reports to: Team Leader                 ​                               ​                    ​         Classification: Non-Exempt

Position Summary:

  • Assesses veterans referred to the program to include any problems, needs, or barriers identified in the following areas:  Housing, Employment, Education/Training, Financial, Sobriety Support/Addiction Treatment, Legal, Family/Social, and Medical/Psychiatric
  • Coordinates care with VA personnel and other community partners on behalf of clients to for eligibility documentation, mental and physical health services.
  • Facilitates intake process and compiles client files ensuring all program eligibility documentation is complete
  • Collaborates with clients to complete Individual Housing Plans
  • Maintains confidential client files in a professional and timely manner ensuring all forms are the most recently revised versions and in compliance with organization standards; all required documents are present, complete, signed by the client and staff as applicable; and documents are placed in the correct order according to organization standards
  • Meets with clients as specified by program requirements and documents progress notes in Data/Assessment/Plan (DAP) format
  • Reviews and documents updates for Individual Housing Plans on a monthly basis
  • Completes timely discharge/exit summaries
  • Conducts home visits (whether at project-based units or scattered site) to provide case management services and ensure health and welfare of clients
  • Assists in quality management activities, data collection, and preparing reports
  • Facilitates client life skills classes
  • Provides specialized case management services and life skills groups/classes to veteran subpopulations as applicable (such as female veterans, disabled veterans, Iraq/Afghanistan veterans, etc.)
  • Conducts random drug and alcohol screenings of clients
  • Maintains confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA) standards
  • Completes accurate and timely data entry into the HMIS system as applicable and other required internal and external databases
  • Documents client referrals for services
  • Attends scheduled team meetings and trainings
  • Maintains and submits time sheets, mileage logs, client expenses, and other required documentation accurately and in a timely fashion
  • Complete other duties as assigned. 

Additional Program-Specific Duties of U.S.VETS Sub-contracted Programs:

1)  For SSVF Program:

  • Conducts rapid re-housing and homeless prevention services for veterans and their families
  • Works with clients to develop a Housing Stability Plan
  • Provides case management services to family members in the veteran household
  • Conducts home visits to provide case management services
  • Ensures that dependent children are enrolled in school and connected to the appropriate services within the community, including early childhood education programs
  • Maintains compliance with VA regulations and organization protocols in requesting and distributing Temporary Financial Assistance to third-parties on behalf of veteran households to include cross-referencing HMIS
  • Assists in rapidly placing homeless veteran families into housing
  • Conduct Rent Reasonableness Testing and ensure Habitability Standards are met for veteran families rental units


  • Bachelor’s Degree preferred.  Degree in Social Work, Psychology, Counseling, or other related social service field preferred. Experience may substitute for degree requirements.
  • Two (2) years of experience in social services or related field.
  • Due to program funding Military Veteran preferred
  • Experience working with homeless and/or veterans preferred.
  • Certification in Substance Abuse Counseling preferred.
  • Experience facilitating support groups preferred.
  • Strong oral and written communication skills.
  • Professional manner and appearance.
  • Ability to work independently and within a team.
  • Ability to take direction.
  • Ability to work effectively with diverse group of clients, staff, and community members.
  • Computer proficient in Microsoft Office and Internet.
  • Current Hawaii driver’s license and clean traffic abstract.

 Physical Demands

Candidates must display and/or demonstrate ability to:

  • Climb and/or walk up and down stairs and/or walkways.
  • Sit for periods of up to 30 minutes at a time.
  • Walk and/or standing for up to 30 minutes at a time.
  • Lift, carry, pull and/or push items up to 30 pounds at a time and for short distances.  Such motions may include reasonable bending, stooping, reaching and twisting.

Starting Pay: $20/hour