RN Float Triage

Feb 27 2023
Hawaii Care Choices |Hilo|Full Time
Category: Healthcare
Job Description

Fulltime - After Hours

Essential Duties/Functions:

  • Answers after hour phone calls. Includes holidays and weekends.
  • Connects with patient and family utilizing telehealth tools. Includes telehealth visits ad response to all Hawaii Care Choices programs (Hospice & Palliative).
  • Conducts telephonic assessments of patient and family needs. Includes all Hawaii Care Choices programs (Hospice & Palliative).
  • Provides excellent customer service in accommodating patient/family needs.
  • Provides symptom management and resolving complex issues.
  • Provides call resolution to problems, needs and issues that may arise.
  • Works with Clinical Operations Manager and Director of Clinical Services in ensuring excellent patient care.
  • Provide direct patient care including comprehensive, routine, admissions and as needed visits to patients.
  • Practice clinical standards that comply with HiCare’s mission, vision, values, and policies and procedures.
  • Communicates in an effective and timely manner with team members and staff.
  • Ensures the safe custody and administration of drugs in accordance with the Standards of Practice.
  • Ensures adherence with performance metrics – reports all concerns to the immediate supervisor.
  • Actively seeks out and implements evidenced based practices.
  • Attends to own personal and professional development needs as identified in personal development plan.
  • Maintains a sound working knowledge of the Hospice Conditions of Participation (COPs).

Educational and Experience Requirements:

  • Graduate of a registered nursing curriculum ADN required; BSN degree or higher preferred.
  • 2 years’ experience in a healthcare environment or equivalent position.


  • Regular full-time employee. After business hour shifts (may start mid-day at times). 12 hour    shifts 3 days as week. Schedule determined by Supervisor.
  • Duties require after hour work including weekends and holidays, as needed.




  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Paid sick time
  • Paid time off
  • Referral program
  • Vision insurance


Medical specialties:


  • Hospice & Palliative Medicine


Standard shift:


  • Evening shift
  • Overnight shift


Weekly schedule:


  • 3x12