Veterans Housing Case Manager (Island-wide)

Mar 27 2024
HOPE Services Hawaii, Inc. |Hilo|Full Time, $20.00 - $27.00 / hour
Job Description

Reports to: Team Leader                 �​�                               �​�                    ​         Classification: Non-Exempt
Overall Responsibility:

The Veterans Housing Case Manager is responsible for providing guidance to veterans to achieve their highest level of independence.  Case management is a collaborative process which assesses, plans, implements, coordinates, monitors, and evaluates the selection of services to optimally meet each individual clients' needs.

Using a multi-disciplinary skill set, the Property Coordinator must be able to exercise the following skills:

  • Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
  • Excellent interpersonal skills to effectively and sensitively communicate with all levels of management.
  • Sensitivity to confidential matters is required.
  • Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
  • Ability to relay technical concerns with adequate detail, quickly and accurately.
  • Capability to read, write, comprehend, and converse in English.
  • Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
  • ​Excellent customer service and interpersonal skills with the ability to relate to others.
  • Strong organizational and time-management skills.
  • Ability to cope with and defuse situations involving angry or difficult people.
  • Must maintain a valid driver’s license, clean driving record and current auto insurance is required.
  • Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
  • Required to complete and successfully pass the Fair Housing within the first 30 days of employment.

Daily and Monthly Responsibilities

  • Inspect units utilizing HUD’s Housing Quality Standards (HQS)
  • Itemize unit inventories prior to move-in
  • Establishes schedules and methods for providing facility maintenance services; identifies resource needs; reviews needs with appropriate management staff; allocates resources accordingly.
  • Work with accounting, revenue control, leasing, and tax departments, and various other professionals in effectively resolving tenant issues, disputes, and contracts
  • Maintaining a work order log and tracking completion of repair request
  • Maintain building systems by contracting for repairs and service, in order to competently prepare specifications and obtain at least 3 quotes for large maintenance projects exceeding $500.
  • Initiate corrective measures, and prepare reports by collecting, analyzing, and summarizing data
  • Provide timely and effective service and accessibility while complying with federal, state, and local regulations
  • Ensure that all housing and service data is accurate and current for all program residents by developing, implementing and monitoring a system to maintain accurate, consistent, and coordinated data collection and data entry with the HMIS database;
  • Document program participant outcomes, including electronic and hard-file records, ensuring that data is entered accurately, in a timely manner, and in accordance with agency and regulatory standards, and funder requirements;
  • Complete all required paperwork for new tenants
  • Collect security deposits and monthly rents
  • Ensure the premises is ready for new occupants
  • Attends in-service and other training as available and appropriate to meet agency standards.
  • Understands the applicable State and local Landlord and Tenant code and its application to residents and units and provides information regarding applicable housing laws and regulations where necessary.
  • Enforce terms of rental agreements
  • Provide internal and external presentations on the program, its intentions and its results;
  • Resolve complex community issues involving the program and its residents;
  • Knowledge and practice-understanding of mental health issues, trauma-informed care, mental health and addiction assessments, client-centered treatment;
  • Communicate effectively with local community and external agencies to provide wrap around services, and foster relationships which enable needed resources to be accessed;
  • Attend assigned community and other stakeholder meetings and advocate for client and program needs, including organizing or participating in case conferences as appropriate;
  • Maintains and develops relationships with housing providers.
  • Actively participate in staff meetings and trainings;
  • Perform regular site visits, monitoring all on-going maintenance/construction projects performed by external contractors, including current required insurance certificates
  • Manage daily property requirements and maintain long-range capital improvements planning through regular inspections of property for damage, contractor effectiveness, and areas of improvement
  • Maintains building systems by contracting for maintenance services and supervising repairs.
  • Maintains property rentals enforcing leases, and maintaining and securing premises.
  • Manage and plan property operating budgets, controlling property income and expenses, and complete required reports including weekly, monthly, quarterly leasing, variance, and capital reporting.
  • Attend board meetings and present routine reports, including activity reports, variance reports, property inspections, roof inspections, and lighting report Enforces occupancy policies and procedures by confronting violators.
  • Assume responsibility for the operations of the property
  • Inspect buildings and grounds to ensure safety and cleanliness, and alerts facilities manager to items that need to be repaired.
  • Coordinates special projects as identified by Chief Executive Officer and Director of Operations.
  • Other duties as assigned


  • Monitor and complete maintenance and repairs timeously and cost-effectively
  • Ensure security of premises and maintain security devices
  • Organize incoming and outgoing inspections and prepare inspection reports
  • Implement preventative maintenance programs
  • Oversee capital improvement projects
  • Negotiate and manage contracts with outside vendors

Additional Program-Specific Duties of U.S.VETS Sub-contracted Programs:

For SSVF Program:

  • Conducts rapid re-housing and homeless prevention services for veterans and their families
  • Works with clients to develop a Housing Stability Plan
  • Provides case management services to family members in the veteran household
  • Conducts home visits to provide case management services
  • Ensures that dependent children are enrolled in school and connected to the appropriate services within the community, including early childhood education programs
  • Maintains compliance with VA regulations and organization protocols in requesting and distributing Temporary Financial Assistance to third-parties on behalf of veteran households to include cross-referencing HMIS
  • Assists in rapidly placing homeless veteran families into housing
  • Conduct Rent Reasonableness Testing and ensure Habitability Standards are met for veteran families rental units

Minimum Qualifications:

  • High School Diploma and (2) years of experience in social services or related field.
  • Due to program funding Military Veteran preferred
  • Experience working with homeless and/or veterans preferred.
  • Certification in Substance Abuse Counseling preferred.
  • Experience facilitating support groups preferred.
  • Strong oral and written communication skills.
  • Professional manner and appearance.
  • Ability to work independently and within a team.
  • Ability to take direction.
  • Ability to work effectively with diverse group of clients, staff, and community members.
  • Computer proficient in Microsoft Office and Internet.
  • Current Hawaii driver’s license and clean traffic abstract.

Candidates must display and/or demonstrate ability to:

  • Climb and/or walk up and down stairs and/or walkways.
  • Sit for periods of up to 30 minutes at a time.
  • Walk and/or standing for up to 30 minutes at a time.
  • Lift, carry, pull and/or push items up to 30 pounds at a time and for short distances. Such motions may include reasonable bending, stooping, reaching and twisting.
Starting Hourly Range Pay: $20/hour-$27/hour