Operations Manager

The Donkey Mill is seeking a full-time Operations Manager to serve as the organizational backbone that keeps our mission moving. 

The ideal candidate is equally comfortable designing systems and ensuring they function effectively day-to-day. They are highly organized, confident in financial management, skilled in project management, an effective communicator, and adaptable. This essential role strengthens the organization by overseeing operations, finances, and facilities to ensure our programs and mission continue to thrive.

The Operations Manager ensures that the Donkey Mill Art Center runs efficiently and sustainably by overseeing financial, administrative, and facility operations, enabling our programs and mission to thrive. This role manages day-to-day financial processes, budgeting, and reporting, while also supporting compliance, risk management, vendor relations, facilities, program operations, and systems management. Reporting to the Executive Director and working closely with the program staff, the Operations Manager is a trusted operational partner who manages and strengthens organizational efficiency and provides leadership and support to the Guest Services Associate. The ideal candidate is someone who is equally comfortable designing systems and executing the details that keep them running. They are highly organized, confident in financial management, skilled in project management, an effective communicator, and adaptable. Additionally, they are passionate about nonprofit operations and fostering meaningful connections between the community and the arts.

• Oversee day-to-day financial operations, including accounts payable, accounts receivable, deposits, budgets, and contracts; review monthly reports to ensure accurate coding.
• Manage vendor relationships, contracts, and payments.
• Prepare and review monthly, quarterly, and annual financial reports and operating updates for leadership; participate in Board of Directors financial meetings. Maintain accurate, compliant financial records and coordinate audits and financial reviews.
• Monitor and manage annual operating and program budgets; provide regular updates to program managers and financial analysis to the Executive Director.
• Track grant and restricted funds, ensuring proper allocation and compliance with reporting requirements; support donor, grant, and stakeholder financial reporting as needed.
• Support the Executive Director with human resources functions, including recruiting, onboarding, and offboarding.
• Contribute to strategic decision-making by supporting leadership discussions that balance organizational impact with financial sustainability; monitor operational and financial metrics to support implementation of the strategic plan.
• Ensure organizational compliance by managing nonprofit and operational documentation, including annual filings, board governance materials, and adherence to federal, state, and local regulations.
• Supervise the Guest Services Associate and front desk operations; provide coverage as needed; oversee office technology and equipment, including printers, copiers, scanners, computers, and tablets.
• Maintain and improve operational systems, including databases, technology, processes, and policies, ensuring proper documentation and organization-wide access.
• Provide training and support for systems such as the CRM database, Google Workspace, project management software, and other tools; manage user accounts and access.
• Oversee facility operations in partnership with the Guest Services Associate, including supply management, routine and emergency maintenance, contractor coordination, repairs, and oversight of operational volunteers.
• Manage relationships and agreements with external partners and vendors.
• Support organizational events and programs as a collaborative team member.

Contribute to a Strong Organization

• Remains aware of facility and operations needs, takes initiative and assists other staff to ensure clean, safe, organized, and comfortable facilities. Including but not limited to special events, classes, programs, daily use of spaces, front desk, mainspace, kitchen, studios, storage areas, and lawn
• Connects and builds relationships with our students, teaching artists and community, and continues to promote and embody our mission, vision and values at all times
• Contribute to the organization’s community building culture to enhance satisfaction and experience for supporters, including members, students, donors, visitors; attend programmatic events, exhibitions, and fundraising initiatives