ACI Participant (Full Time) - Pacific IT Support, Associate Engineer (Level 1)

Nov 03 2020
Aloha Connects Innovation Program - Maui |Honolulu|Full Time, $14.00 - $18.00 / hour
Job Description

Associate Engineer (Level 1)

Department: Service and Support

Reports to:  Service Manager

General Summary:

Associate Engineers are typically entry level with less than one year of experience.  This person is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance.  This person should be prompt and/or know the importance of communicating ETA's to clients.  Most importantly, this person should be eager to learn while following prescribed procedures.

Position Responsibilities:

•                 ​   Answer Help Desk phones

•                 ​   Provide Level 1 phone support

•                 ​   Check Backup Logs daily and update the tickets or reports

•                 ​   Check Anti-virus twice weekly

•                 ​   Create Antivirus True Up report

•                 ​   Create Backup True Up report

•                 ​   Create RMM True Up report

•                 ​   Create Firewall Management True Up report

•                 ​   Alerting

o   Watch the consoles for new alerts

o   Escalate as required

o   Portal/RSM management

•                 ​   Patching

o   Complete the overnight patching schedule defined by MSS

o   Track to make sure patched machines come back online

o   Create Patch True Report

Knowledge, Skills, and Abilities:

•                 ​   Experience required with Windows desktop operating systems

•                 ​   Understanding of TCP/IP and troubleshooting Internet connectivity

•                 ​   Experience with Terminal Services

•                 ​   Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network

•                 ​   Working Knowledge of Wireless Technologies

Credentials and Experience:

•                 ​   New hire with no certifications

•                 ​   Eager to learn

•                 ​   Takes direction from Engineers/Technicians

 

Promotion:

•                 ​   At least one to two years’ work experience

•                 ​   Billing consistently above 3-X W2 for at least year

•                 ​   Obtains at least one certification:  Minimum of A+, Server+; preferred MCP/MCITP.

•                 ​  Shows ability to independently work off site

#Combination of in office and some remote work possible.