AP Experience Curator

Mar 07 2019
Bishop Museum |Honolulu|Full Time
Job Description

 The AP Experience Curator manages the marketing, sales and contracts for programs with Asia-Pacific audiences (which is currently predominantly Japanese visitors) and supports program delivery with the AP Education team.  This position is responsible for building, growing and maintaining relationships with travel agencies and markets that drive visitation to the Museum, predominantly in the Asia Pacific market.  The APEC also manages Japanese and other AP audience website content for internal and external sites in order to build awareness, expand the market and drive visitation.  With a team of AP educators, builds and delivers culture-based programming to Japanese school groups, community groups, and general public at Bishop Museum.  In conjunction with the AP Education Supervisor, he/she serves as a cultural content resource in the development, delivery, and evaluation of museum programs, exhibits, and special events with a special focus on curating specialized fee-based experiences.  He/she supports the Museum’s Japanese volunteer docents and interacting with museum guests.   The AP Education Supervisor also ensures that booking systems and portals for various tourism groups are accessible, clear and user-friendly.

 

Duties and Responsibilities

  • Manage contracts with Asia-Pacific industry partners and program instructors outside of Museum staff under the supervision of the Director of Sales.
  • Develops relationships with Asia-Pacific industry partners and their staff to better education them on the offerings Bishop Museum has to offer
  • Identify and analysis new strategic partnerships and markets within Asia Pacific Tourism to build larger audience
  • Build and grow Japanese tourism industry partners and curate high-value experiences and tour package for Japanese Groups.
  • Work-in collaboration with the Events team on signature events, and facility rentals that serve the AP market. 
  • Implement regular FAM tours to help AP contract partners best sell Museum experiences.
  • Redesign and maintain BishopMuseum.org Japanese website and content to be engaging, current and serve as a reservation portal.
  • Monitor and drive content for external tourism websites that serve AP audiences.
  • Work with the Museum’s Media and Marketing team to build a robust repertoire of content that highlights Bishop Museum in Oahu as well as monitor necessary publications and advertising promotionals strategical targeting Asia-Pacific markets.
  • The APEC collaborates with the AP Education Supervisor to build, curate and maintain experiences that drive visitation and sales. 
  • Supports AP group reservations, programming, and occasionally, delivery for scheduled audiences.
  • Innovate and support programs to eastbound customers on topics ranging from hula to celestial navigation, for both daytime and evening programs.  Some of the programs are presented in a team situation with an English-speaking presenter; other programs are presented solo.  These include programs in the Museum’s planetarium and tours in Hawaiian Hall.
  • Work with tour operators and travel agents to schedule and accommodate tour groups.  Maintain records.
  • Occasionally, provide clerical support for programming, including copying, generating invoices, mailing receipts, and other office responsibilities.
  • Collaborate with the AP Education Supervisor on the development, revision, evaluation and implementation of cultural and multidisciplinary programming for Japanese school groups, community groups, and general public.
  • Provide translation duties for museum in terms of Japanese-language guides, signs and website.
  • Assist the rest of the team in screening, training, and coordinating the work of Japanese-speaking docents.
  • Support evening programs as needed.  This may include operating planetarium equipment, welcoming visitors, and providing sales support during events.
  • Provide other daily operational assistance as needed.
  • Interview, manage and support museum contractors that deliver museum-specified programs such as Hula, ukulele, lau hala, and Hawaiian language.
  • Study and learn Hawaiian and Pacific cultures and natural science for interpretation to the Japanese-speaking public.
  • Represent the Museum as an ambassador for the work we do behind the scenes as well as the experiences we create for front of house visitors.
  • Occasionally, deliver a museum program offsite as part of Japanese outreach program or English immersion experiences for Japanese visitors.

Qualifications

  • Bachelor’s degree, and/or four years of related experience in Marketing and Sales, Business, Graphic Design or similar field
  • Fluent in English and Japanese. Other Asia-Pacific languages a plus.
  • At least 2 years of sales and/or marketing experience.
  • Web design and management familiarity.
  • Attention to detail, a high degree of organization and a knack for procedures and systems management.
  • Understanding of Japanese visitor’s interests and considerations that impact leisure activity engagement.
  • Must be fluent in both Japanese and English
  • Background in Hawaiian language and culture desired
  • Excellent public speaking skills
  • Ability to work with visitors in a courteous and engaging manner
  • Must be comfortable in operating audiovisual equipment as this position will work with the Planetarium supervisor to learn basic operations of the planetarium to support AP-focused shows. Experience in museum or visitor industry

     

    Other Requirements

  • Flexibility in working hours, as regular evening and weekend work is required.

  • Professional business like appearance

  • Demonstrated good attendance record

  • Detail oriented

  • Computer literate

     

    Direct Reports

     

    None

     

    Working Conditions

     

    Position does require working on campus at night, in dim lights, in particular in planetarium and observatory. Tours require the employee to be on one’s feet for as long as 1 hour at a time.

     

    Physical Requirements

     

    Ability to walk and stand for an extended period of time and occasional use of stairs.