Administrative Assistant

Nov 10 2021
Goodwill Industries of Hawaii |Honolulu|Full Time
Job Description


Job Title: Administrative Assistant


Location: Honolulu, Oahu


Schedule: Full Time. Core Office Hours are from 7:45am – 4:30pm, Monday through Friday.  Travel may be required.


Compensation: Based on experience with competitive benefits package.




Summary: As the Administrative Assistant, you will support SNAP E&T program in meeting contracted requirements and program goals. You will also be responsible for administrative and business details. You’ll be directly working with and supporting the Program Supervisors and Employment Counselors with ensuring compliance, confidentiality, and tracking of participants.  We’re looking for someone with great communication and organizational skills, comfortable working within guidelines and written direction with minimal supervision, and familiarization with verbal de-escalation techniques and customer service is a must.




Essential Duties:


·         Assists supervisor with Pre-Intake process.


·         Coordinates conferences/meetings for staff.


·         Collects statistics and narratives on pre-intake clients for monthly reports and billing.  Assists with summary report preparation and billing monthly.


·         Schedules appointments, gives information to callers, takes minutes, composes and types correspondence, reads and routes incoming mail, and performs other administrative and clerical duties as assigned.


·         Supports and advises visitors and clients as they come in e.g. for orientation sessions or assessments.


·         Maintains time sheets for personnel records.


·         Keeps updated tickler system on participants to ensure proper procedures are followed for clients who are a “no-show” for Orientation and Assessment.


·         Assists Program Manager, Coordinator or Director with contracts related to new referrals, partnering agencies, and network of support.


·         Communicates with other agencies and persons to ensure a smooth flow of communication takes place to support program services.


·         Orders and monitors expenses on office supplies.


·         Operates various standard office machines–typewriter, computer, printer, copy machine, shredder, fax and postage machines.


·         Inputs data into State computer system on client activities.


·         Ability to deal effectively with difficult and on occasion, irate participants.


·         Ability to communicate effectively with State Agencies (IM Workers and Units) verbally and in writing.


·         Assist in gathering data from caseload on a monthly and quarterly basis as it relates to agency and program policy and procedure for reporting purposes.  May be required to verify data is accurate and submit reports to supervisor.


Minimum Qualifications:


·         High School Diploma or General Education Degree (G.E.D.)


·         One to two years related experience and/or training (or equivalent combination of education and experience)


·         Must type 50 words per minute


·         Proficient in Microsoft Word, Excel, and Outlook


·         Must have a valid Hawaii Driver’s License and access to an insured vehicle






At Goodwill Hawaii our mission is simple, yet powerful, we help people with employment barriers reach their full potential and become self-sufficient.  We are the third largest non-profit agency in Hawaii and our motivation is sustaining Hawaii’s community through the power of work.   Last year we placed nearly 1,500 people into employment, resulting in $22 million in annual wages earned as a result of these job placements.  Join the Goodwill Hawaii family and help strengthen our Hawaii community, one job at a time. 




Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and Affirmative Action laws and regulations.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug-free work environment.