Assistant Automotive Service Advisor

Jul 07 2020
Euro Pacific Automotive, LLC. DBA Wrench Werks |Honolulu|Full Time, $15.00 - $20.00 / hour
Job Description
Full & Part time positions available

Job Duties:
Service Advisor Assistant is an entry-level role supporting Service Advisors with day to day tasks.
(on the job training will be provided) ** Advancement Oppurtunities available to the right person.
  • Warmly welcome and greet clients in a timely manner. Maintain a professional personal appearance and work space.
  • Actively listen to our clients and their needs; interpret body language and tone in order exceed client’s expectations and solve problems.
  • Communicate with service customers to determine the nature of their mechanical problems and service needs. Ask questions and test drive client cars in order to provide technicians with essential information. Accurately record maintenance and/or repairs needed and convey to technician. Set realistic expectations.
  • Complete accurate walk-arounds to record condition of client’s vehicle upon arrival.
  • Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer specifications. 
  • Generate & complete repair order invoices.
  • Handle telephone enquiries regarding work in process, appointments, and general inquiries. Return phone, email, and text messages promptly. Keep clients updated with timely progress reports on vehicle status throughout visit.
  • Deliver vehicles to customers and answer any questions. Review work performed and explain charges. Ensure customer satisfaction after-the-sale by responding to any issues in a timely manner and taking appropriate action.
  • Process extended warranty claims claims for Service Advisor.
  • Proactively communicate potential issues with customers, management and other departments in order to provide the best possible customer experience.
  • Abide by company policy and departmental best practices and procedure and perform other duties as assigned.

Requirements and Qualifications:

  • High school diploma or the equivalent.
  • Must be insurable with a valid driver's license and clean driving record
  • Able to drive both automatic and manual transmission vehicles
  • Basic communication and problem solving skill
  • Must be able to multi task in a high pace enviroment
  • Basic mathematical skills
  • Basic computer skills
  • Able to work on Saturdays
  • Work is conducted inside, outside, and in a shop environment in proximity to moving vehicles, and mechanical equipment
  • ASE Certified A +Plus , however not required to apply - Service Consultant
  • Former Dealership or Independent shop experience is helpful