Assistant General Manager - Iwilei

Apr 04 2021
La Tour Cafe |Honolulu|Full Time, $15.00 / hour
Job Description

The position’s primary responsibilities is to assist the General Manager in their absence which include: manage the daily operation of the restaurant, including selecting, development, and performance management of employees. Furthermore, they oversee the inventory and ordering of all food and supplies, optimize profits, reduce expenditures and ensure that guest are satisfied with their dining experience. Assistant General Managers has propersition over restaurant decisions and reports to the General Manager.





  1. Oversee purchases and inventory levels, creating par levels for items.
  2. Review and evaluating usage reports, taking corrective action to reach equilibrium.
  3. Determining ideal prices and costs through variances.
  4. Uphold company standards and interests to increase sales and minimize costs including food, beverage, supply, utility and labor costs.
  5. Implement strategies to increase average meal checks.


Food safety:

  1. Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas,
  2. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
  3. Responsible for ensuring consistent high quality of food preparation, presentation, and service.
  4. Maintain professional restaurant image, including restaurant cleanliness, proper uniformation, and appearance standards.


Guest service:

  1. Ensure positive guest services in all areas. Respond to complaints taking any and all appropriate actions to turn dissatisfied guests to happy returning guests.
  2. Engage with customer and facilitate organic growth in improving customer service.
  3. Develop customer service procedures, policies and standards.



  1. Knowledge and ability to run all stations of the restaurant (FOH & BOH).
  2. Flexibility of schedule to cover gaps in staffing to have operation run smoothly.
  3. Ensure that proper security procedures are placed to protect employees, guest, and company assets.
  4. Investigate and resolve complaints/concerns regarding to food quality and service.
  5. Ensure a safe working and guest environment to reduce the risk of injury and accidents.
    1. File accident reports in an event that a guest or employee is injured



  1. Develop employees by providing feedback, establishing performance expectations and by conducting performance reviews.
  2. Uplift spirit of employees creating a positive work environment, pursuing growth for the company.
  3. Maintain an accurate and updated plan of the restaurant staffing needs.
  4. Prepare and review schedule and ensure that the restaurant is adequately staffed for all shifts.





  1. Ensure that all financial documents are reported accurately, on time and in accordance with company policies and procedures:
  2. Administer human resource objectives:
  3. Cash handling:
  4. Work with Corporate Management for efficient provisioning and purchasing of large costing/purchases.
  5. Lead and create staff meetings regarding updates or about other concerns as needed.


  1. Provide direction to employees regarding operational and procedural issues.
  2. Conduct On Boarding, explaining the La Tour Cafe mission statement while overseeing the training process of new employees.
  3. Coordinate an employee assessment through an evaluation conveying positive and/or negative feedback. 


  1. Oversee ordering of goods from vendors while measuring quality of goods.
  2. Will-Call or picking up item/equipment missing that is required for the company.
  3. Manage shifts: daily decision making, scheduling, upholding standards, product quality, and cleanliness.
  4. Forecast increase in sales, forming an effective team during the busy day/season.
  5. Create a list of duties or To-Do’s for all staff and effectively delegate tasks.
  6. Supervise portion control and quantities of preparation to minimize waste
  7. Identify damaged equipment and take corrective action to repair or replace items.
  8. Constantly finding ways to make improvements or increase in effectiveness for overall operation of the company.





  1. High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.


Licenses & Certificates:

  1. Blue card(depending on store) -  Successfully complete the Server Training class and pass the examination administered by the Honolulu Liquor Commission obtaining their Certificate of Registration (Liquor Card).
  2. ServSafe - Essential knowledge to keep worksite safe and sanitary. The ServSafe training teaches the concepts and proper practices required for job success in the foodservice industry.
  3. Valid driver license - Knowledge of how to operate a vehicle


  1. At least 4 year(s) food and customer service.
  2. At least 3 year(s) product management: Ordering products, accepting orders, organization skills, distribution of goods.
  3. At least 2 year(s) leadership experience: Leadership roles, management, supervisors, instructor, coach, captain.
  4. At least 1 year(s) of administrative duties or experience.



  1. Must be available for 40+ hours of work a week with weekend availability.
  2. Open availability is required for the position due to possibility of inadequate employee attendance and to assist the General Manager when needed.
  3. Must be willing to work at different locations as needed.


Physical Requirements:


  1. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; talk or hear and taste or smell.
  2. The employee is frequently required to reach with hands and arms.
  3. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
  4. The employee must occasionally lift and/or move up to 50 pounds.
  5. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
  6. Must be able to handle a loud work environment.
  7. Must be able to work in close proximity with other employees.