Assistant Guest Services Manager

Position Summary:

The Assistant Guest Services Manager supports the day-to-day operations of the Center, including exhibit galleries, cafe, reception, and office administration during open hours. This role provides guidance to staff, volunteers, and interns, serving as a role model and problem solver while supporting the implementation of standards, training, and guest services. The Assistant Guest Services Manager participates in special events or after-hours programs as needed.

• Experience in guest services or hospitality.
• Preferred familiarity with Point of Sales systems.
• Strong organizational and follow-up skills.
• Excellent written and verbal communication skills.
• Conflict-resolution and problem-solving abilities.
• Detail-oriented and able to adapt to change with ease.
• Hands-on, self-starter able to work independently while collaborating with staff, volunteers and interns.
• Comfortable working with children, families, and a variety of staff roles.
• High energy, enthusiasm, and commitment to the Center’s mission.

Primary Responsibilities:

• Support daily guest services operations of front of house staff, including galleries, cafe, and reception.
• Assist with Reception, Cafe, and gallery coverage as needed.
• Help coordinate staff breaks and coverage to maintain smooth operations.
• Assist with programs, camps and special events.
• Observe, model, and coach gallery and guest services staff, volunteers, and interns.
• Provide excellent customer service by anticipating and responding to visitor needs.
• Ensure that any exhibit issues are addressed promptly to maintain a safe environment.
• Assist with training, onboarding, and professional development of staff, volunteers, and interns.
• Serve as a first responder to minor and major accidents; record, track, and follow up as needed.
• Support the development, training, and implementation of gallery programs.
• Maintain appearance and organization of office, supply areas, and shared spaces.
• Assist in human resources functions such as scheduling, onboarding, and coordination of volunteers and interns.
• Manage projects, resources, and timelines effectively and efficiently.
• Model professional communication, flexibility, and a positive attitude in all situations.

Other Responsibilities:

• Attend mandatory orientation and training sessions
• Be available to work a flexible schedule, including weekends, during school breaks and to accommodate special events.
• Active role requiring standing, walking, and frequent guest interaction
• Perform other duties as assigned.