Assistant Reservations Manager

Dec 05 2018
Alamoana Hotel |Honolulu|Full Time
Job Description

The Assistant Reservations Manager is responsible for ensuring the Property reaches maximum occupancy and returns through efficient room allocations, accurate monitoring and inspection of bookings in the reservations system.


Responsibilities include but not limited to:


  • Check Daily reports and ensure that all reservations and correspondence reconciles.
  • Monitor the flow of Guest Sales, ensuring all Guest sales are updated as required.
  • Keep informed of any sales or promotional activities that are in place.
  • Respond to the information requests from guests in a timely, professional and accurate manner.
  • Coordinate training of reservations Team Members.
  • Weekly scheduling and handling of scheduling requests/changes for reservation Team Members.
  • Maintain ongoing communication with Reservation & Revenue Manager regarding department changes, issues or items needing to be actioned.
  • Meet all deadlines in a timely manner and delegate duties fairly within the departments.
  • Employ skills for conflict resolution in regard to reservation team members and work to maintain high morale within the department.



Qualified Candidates Must Possess:


  • Minimum 2  (two) years of Reservations experience 
  • A highly effective relationship builder and communicator  
  • Ability to lead a culture of strong revenue management  focus & culture across the property based revenue management, sales & reservations teams, providing leadership & direction in creating specific strategies with training & mentoring as required to ensure successful implementation.
  • A team orientated person who is target and results driven  




  • Experience working in Hawai’i in a similar role and size/type property
  • Understanding of the full operation of all PMS/GDS systems and any other online Res systems.
  • Understanding of rates and inventory on PMS/GDS and other online web sites.






Please submit an online application at