Automotive Service Writer (186107-5)

Nov 28 2017
ALTRES Office |Honolulu|Full Time, $15.00 / hour
Category: Automotive
Job Description

If you have the ability to talk to just about anyone and have a background in equipment maintenance, we have the perfect position for you! Auto Repair Center in Honolulu is now hiring for a full-time Automotive Service Writer. As the Automotive Service Writer you will serve as the primary liaison between the technicians and customers so you can expect to handle anything from customer inquiries, to estimating payments. 


Pay: $15.00 Hourly 


Additiona​l Responsibilities:


  • Review the schedule with the Lead Tech every morning 
  • Build and maintain positive relationships with customers
  • Serve as the liaison between customers and the technician 
  • Communicate recommendations for services and repairs to the customer
  • Address customer issues and complaints
  • Order parts for mechanics
  • Prioritize and coordinate schedules
  • Order and receive parts for automotive repair and maintenance services
  • Calculate customer payments and deductibles 
  • Ensure inventory procedures are followed 
  • Create and update work orders
  • Review all invoices and check for accuracy 
  • Prepare and process paperwork for ordered parts
  • Implement and monitor system of estimating work orders
  • Debrief the Lead Tech on incomplete jobs at the end of the day


Required Education and Qualifications:


  • Previous equipment maintenance experience 
  • Strong customer service skills
  • Exceptional verbal communications skills 
  • Highly motivated to take initiative 
  • Problem solving and analytical abilities