Bellperson

Jan 24 2024
Alohilani Resort Waikiki Beach |Honolulu|Full Time, $14.00 / hour
Job Description

The Bellperson (Full-Time) is responsible for assisting guests with luggage upon arrival and departure and accommodating guests during their stay in an attentive, courteous and efficient manner.

Responsibilities
  • Load and unload luggage carts.
  • Organize and deliver luggage for tour groups
  • Escort guests to rooms and familiarize them with hotel services.
  • Inspect guest’s room to ensure it is in order and that supplies are adequate.
  • Explain features of the room including operation of electronic devices and entertainment.
  • Check/store luggage for arrivals and departures with luggage tags.
  • Store, track, and deliver packages as needed.
  • Deliver messages to meeting rooms.
  • Deliver flowers, laundry, packages and other amenities to guestrooms.
  • Assist with room changes.
  • Maintain current listing of local and area attractions, special events and activities.
  • Maintain list of local transportation guides, churches, sports arenas, etc.
  • Assist Houseperson with guest requests.
  • Ensure lobby reader board is correct.
  • Provide information, maps and directions as required.
  • Where applicable answer console to assist front desk agents.
  • Show guestrooms and suites as needed and emphasize the hotel’s amenities.
  • Perform other duties as requested by management.
Qualifications
  • High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
  • Must have a valid driver's license for the applicable state. (If applicable)
  • Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
  • Ability to stand during entire shift.
  • Must be able to effectively communicate both verbally and in writing
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to maintain confidentiality of information.

Salary Range ($14.00/hr + tips)