Buffet Food Runner

Jan 24 2024
Alohilani Resort Waikiki Beach |Honolulu|Full Time, $23.42 / hour
Job Description

The Buffet Food Runner (Full-Time) delivers and replenishes high quality food based on guidelines set by their supervisors in a friendly and customer service oriented manner, and is responsible for the timely and accurate set up of all buffets and/or food outlets.


  • High school diploma or equivalent and/or experience in a hotel or related field preferred.
  • Experience in hotel or related field preferred.
  • Flexible and long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Set up buffet/food outlets in accordance with standards set by the Chef and the hotel.
  • Ensure that all food on the buffet looks and visually appealing up to Highgate Hotels standards.
  • Each station should be continually wiped down and cleaned up.
  • Rotate food and beverages by using the oldest first.
  • Making sure serving food portions are accurate.
  • Complete set up of the buffet line/food outlets 15 minutes prior to its scheduled opening time.
  • Making sure food is prepared and served according to hotel recipe card and plating guide specifications.
  • Check heating fuel and ice glows regularly to insure proper temperatures.
  • Make sure each item on the buffet line has the proper buffet tag.
  • Maintain clean and sanitary environment with knowledge of proper food handling, storage, and sanitation to facilitate high volume production.
  • Assist co-workers in cleaning outlet before and after shift.
  • Be aware of guests’ needs; assist in providing a pleasant dining experience.
  • Make sure all food items are stored properly according to health department regulations.
  • Make sure all working areas and equipment are properly cleaned and sanitized.
  • Ensure all cooking and electrical equipment is turned off at the end of the shift.
  • Be familiar with all food items and assist guests in selections as needed.
  • Recognize quality standards in fresh vegetables, fish, dairy and meats.
  • Responsible for coordinating with kitchen and pastry shop in replenishing food for the buffet and food outlets.
  • Obtain all necessary supplies and equipment to perform duties, including stocking of all china and silver as needed.
  • Perform other duties as requested by management.