Business Unit Functional Analyst

May 24 2018
Servco Pacific Inc |Honolulu|Full Time
Category: Automotive
Job Description

Servco Pacific Inc. (Servco) is Hawaii’s largest privately held company with over $1.5 billion in annual revenues. Founded in 1919 (as a two-car repair garage in Haleiwa), we now have over 2,000 team members spanning the Pacific in our automotive, insurance services, appliance distribution, and investment divisions. Our growing company has operations in Australia, Hawaii, and the U.S. West Coast. Servco is one of the Top 20 largest automotive dealer groups based in the U.S. and it has been recognized as one of the “Best Places to Work in Hawaii” for 14 consecutive years since that award’s inception.


We have an excellent opportunity for our Auto Retail Operations. The Business Unit Functional Analyst is the point of contact for dealership support with Dealer Management System and related applications. Responsible for trouble-shooting issues, developing operational processes and training. Delivers timely responses and service request resolution ensuring maximum utilization of the DMS. Assist with other Vehicle Inventory and Retail Operations duties.
Job responsibilities include:
1. Work with operations management and staff to identify user needs, then relay them to Dealer Management System/related applications to develop solutions.  Understand functionality that isn’t being utilized or that is available in future releases and relate that to our business needs.
2. Responsible for coordinating business unit activities including, release notes review and assessment of new features
3. Recommend to business unit managers suggested changes in business process, configuration and / or implementation of new functionality. In partnership with other parties, facilitate and implement Business Process Reengineering (BPR).
4. Organize/coordinate/develop​/facilitate demonstrations, training, testing, implementation and communication of all approved Dealer Management System changes and the business process.
5. Identify application bugs and work with the business unit, TIS, and/or vendor to resolve. Coordinate Dealer Management System service requests and drive them to a final resolution.
6. Responsible for forms and report maintenance, including working with TIS and/or vendor to identify layout changes or new form and report layouts, testing, and implementation of modification.
7. Some project management responsibilities including:
• Create detailed functional requirements based on process improvement
• Assist with development of project plan as required
• Assist in creating RFI/RFP, if required
• Act as the business unit change control coordinator
•  Act as process improvement subject matter expert for project related work
Qualifications -
• Bachelor’s degree in Business Administration, preferable in Management Information Systems or  equivalent work experience
• Minimum 2 years experienced in the above responsibilities
• Knowledge of Dealer Management System and related applications, preferred
• In depth knowledge of business processes and needs
• Strong communication skills
• Analytical ability to read reports and analyze data
• Problem solving & Critical Thinking – ability to identify root cause of problems, and identify and evaluate solutions
• Change Management & Conflict Management - ability to coach others through change, and remain calm, objective and constructive to help others through conflicting perspective


Applications must be submitted on-line at our Careers page at

An Equal Opportunity Employer