Jan 30 2021
Category: Healthcare
Job Description



Myron B. Thompson School of Social Work, Center on Aging.  (20) Regular, Full-Time, RCUH Non-Civil Service position with the University of Hawai‘i at Manoa, Myron B. Thompson School of Social Work, Center on Aging (COA), Hawai‘i Coordinated Access Resource Entry System (Hawai‘i CARES) Project, located in Pearl City, Hawai‘i.  Continuation of employment is dependent upon program/operational needs, satisfactory work performance, availability of funds, and compliance with applicable Federal/State laws. 




DUTIES:  Hawai‘i CARES offers a twenty-four hours a day, seven days a week (24/7) local representative for support to access services near you for crisis support, treatment, and recovery for behavioral health, mental health, and substance use. Hawai‘i CARES services include, but are not limited to, providing supportive counseling, screening for urgent or emergent mental health or substance use needs, recommending referrals to behavioral health assessment and services, authorizing and dispatching crisis support services, researching and providing information on community-based resources, primary data collection and evaluation of aforementioned activities. Hawai‘i  CARES operates 24/7 requiring flexibility and willingness to work a schedule that consists of nights, weekends, and holidays. Provides Hawai‘i CARES care coordination activities through taking calls which includes conducting screening for substance use and mental health services, crisis, assessment and services referrals, researching and providing information, and/or authorizing of crisis support services. Receives, monitors, and responds to communications and requests through the phone calls, computer, text, email, and other referrals from clients, providers, other referring hotlines, and other sources. Provides supportive counseling, crisis intervention, and assessment for suicide risk and develops and recommends interventions in crisis and relapse plans with clients, families, and case managers. Conduct assessments and screenings for referral for accessing treatment and services for behavioral health, mental health conditions, substance use disorders, addiction treatment and recovery services. Escalates and refers to appropriate supervisory support when complex and procedurally anomalous situations arise. Maintains real-time information and data regarding client interactions, provider availability, and payment mechanisms. Conducts training for internal team members and external partners including referring agencies, providers, payers, and others in the system of care. 


PRIMARY QUALIFICATIONS: EDUCATION/TRAINING:  At least two (2) years of college level coursework. (High School Diploma or G.E.D. equivalent and at least two (2) additional years of related experience may substitute for at least two (2) years of college level coursework).  EXPERIENCE:  Up to one (0-1) year of experience working in a dynamic, fast-paced environment, and cooperatively in a team. This may include experiences in crisis support, case management, care coordination, or other hospital, clinical, medical or social services as well as call centers, customer service or other high-paced work such as restaurant, hospitality, or other sectors with 24/7 operations are also acceptable. Experience gained through educational practicum requirements are acceptable.  ABIL/KNOW/SKILLS:  Knowledge of professional communications (verbal and written) and customer service. Familiarity with working with diverse groups and populations. Ability to multitask over the phone or working with alternative technologies with clients. Ability to use computer, telephone, and word processing, spreadsheet, and presentation software. Fluency in speaking, reading, and writing English. Excellent verbal and written communication skills including ability to communicate professionally, courteously, calmly, respectfully, and in a culturally sensitive manner. Ability to think critically to appropriately and rapidly query, interpret, and assess a client’s situation and call. Ability to identify and escalate issues to supervisor. Ability to ask critical questions to seek information regarding social service and health resources for clients and community members. Ability to work effectively in a team-oriented work environment, including working towards achieving common goals and performance measures. Ability to work nighttime and weekend shifts. Willingness to receive on-the-job training for crisis support, case management, screening, assessment, placement, and dispatch of supports and resources. Possesses interest to understand the mental health, substance use, and community services systems and resources and offer basic trainings to internal team members and external partners and community members. Possesses interest to learn about suicide and crisis theory and intervention, risk factors and intervention strategies, human problems associated with substance use, mental illness, dual diagnosis, homelessness, forensics, and case management, including knowledge of serious mental illness and relapse factors associated with the disorders. Post Offer/Employment Condition: Must be able to pass a post offer criminal background check.POLICY AND/OR REGULATORY REQUIREMENTS:  As a condition of employment, employee will be subject to all applicable RCUH policies and procedures and, as applicable, subject to the University of Hawai‘i's HIPAA/PHI privacy and security policy and the Department of Health HIPAA/PHI privacy and security policy. Violation of the RCUH's, the UH's, or the business entity's policies and/or procedures or applicable State or Federal laws and/or regulations may lead to disciplinary action (including, but not limited to possible termination of employment, personal fines, civil and/or criminal penalties, etc.). Must complete the University of Hawai‘i's HIPAA/PHI privacy and security training and the Department of Health’s HIPAA/PHI privacy and security policy immediately after hire or not later than employee’s initial exposure to HIPAA/PHI. Must maintain a current status on the University’s and/or the business entity's training requirements.


SECONDARY QUALIFICATIONS:  Bachelor’s Degree from an accredited four (4) year college or university in a related field (e.g., Psychology, Social Work, Communications). Knowledge of applying cultural literacy, cultural humility and cultural safety.  Possesses health professional or social worker qualifications (e.g., psychologist, Registered Nurse (RN), patient navigator, medical billing, public health, etc.) or possession of clinical licensure or certification (e.g., CSAC, LCSW, LMFT).Direct experience in care coordination or case management. Experience using electronic health record systems. Knowledge of suicide and crisis theory and intervention, risk factors, intervention strategies, behavioral health, mental illness, substance use, co-occurring conditions, and relapse prevention.Demonstrated knowledge and experience in providing direct services including screenings, assessments, or interventions as part of an Assertive Community Treatment (ACT), Intensive Case Management (ICM) Team, Community Based Case Management, or a Crisis Response Team.Knowledge and experience in patient risk assessment and criteria as established by national professional bodies such as the American Society for Addiction Medicine (ASAM) and others.Knowledge and understanding of and experience working in the system of care for vulnerable populations including behavioral health, mental health, substance use, homelessness, judiciary, public safety, law enforcement, hospital sector, health care providers, community services systems and resources, and other providers in the system of care for vulnerable populations. Ability to speak other languages. 


INQUIRIES:  Julian Barzilli 956-3998 (Oahu). 


APPLICATION REQUIREMENTS: Please go to and click on “Job Postings.” You must submit the following documents online to be considered for the position: 1) Cover Letter, 2) Resume, 3) Supervisory References, 4) Copy of Degree(s)/Transcript(s)/Certificate(s). All online applications must be submitted/received by the closing date (11:59 P.M. Hawai‘i Standard Time/RCUH receipt time) as stated on the job posting. If you do not have access to our system and the closing date is imminent, you may send additional documents to [email protected] If you have questions on the application process and/or need assistance, please call (808)956-7262 or (808)956-0872. 


CLOSING DATE:  November 8, 2020 or until filled. Applications received after this deadline may be considered only if the position is not filled or up to the date a selection has been approved by the RCUH (whichever comes first). 


RCUH’s mission is to support and enhance research, development and training in Hawai‘i, with a focus on the University ofHawai‘i.


Equal Opportunities Employer – Minorities/Women/Disability/Veteran.