Jan 29 2021
Category: Healthcare
Job Description



Myron B. Thompson School of Social Work.  Regular, Full-Time, RCUH Non-Civil Service position with the University of Hawai‘i at Manoa (UHM),  Myron B. Thompson School of Social Work, Hawai‘i Coordinated Access Resource Entry System (Hawai‘i CARES) Project, located in Pearl City, Hawai‘i. Continuation of employment is dependent upon program/operational needs, satisfactory work performance, availability of funds, and compliance with applicable Federal/State laws. 




DUTIES:  Hawai‘i CARES is a 24/7 hotline funded by the Hawai‘i Department of Health Behavioral Health Administration and administered by the University of Hawai‘i at Manoa (UHM) that provides access to crisis support, treatment, and recovery for behavioral health, substance use, and mental health. Visit to learn more. Supervises the Hawai‘i CARES Care Coordinator. Provides overall supervision and oversight for all aspects of the clinical operations of Hawai‘i CARES. Provides leadership and direction in the maintenance and development of Hawai‘i  CARES. Inputs, reviews, and approves HR Portal transactions, including eTimesheets on behalf of or in the absence of the Principal Investigator (PI) with the PI’s concurrence. Works cooperatively in a team and maintains positive reputation in the system of care for behavioral health and homelessness services including Hawai‘i CARES team members, health care and social service providers, agencies, case managers, managed care organizations, payers, and other relevant stakeholders. Ensures patient-centered care to individuals who need services for behavioral health, appropriate shelter including quarantine/isolation, food, transport, and other forms of daily support and resources in the continuum of care, with the overall goal of improving population health and increasing quality, access, and efficiency of health care and social services for individuals in need. Communicates with and provides access to crisis supports, treatment, and recovery for vulnerable clients in a calm, compassionate, and respectful manner. Ensures high-quality, evidence-based intervention services (e.g., clinically appropriate treatment plans, best practices from the knowledge frontiers of behavioral health and integrated care, supportive counseling, crisis intervention, screening and risk assessment tools, crisis and relapse plans, etc.) are provided to Hawai‘i CARES clients in a timely, culturally sensitive manner. Provides clinical direction, oversight, and guidance to ensure the professional development of clinical skills of all Hawai‘i CARES team members who provide direct care coordination. Develops and conducts training sessions for CARES team members to ensure delivery of high quality services. Serves as a liaison, contact, and training resource for the Hawai‘i State Department of Health (DOH) Behavioral Health Administration, Alcohol and Drug Abuse Division, Adult Mental Health Division, relevant State agencies, and other entities to build the system of care for vulnerable populations. Works with the analytics team to support the development and maintenance of real-time analytics for assessing and improving quality, access, and efficiency of services for clinical management, provider oversight, utilization management, and other managed care functions. Serves as compliance officer. Ensures full compliance in terms of regulatory and compliance considerations with payers and providers. Renews applicable licenses, prepares for accreditation audits, and participates in the accreditation process. 


PRIMARY QUALIFICATIONS: EDUCATION/TRAINING:  Master’s Degree from an accredited college or university in Social Work or related clinical field.  EXPERIENCE:  At least seven (7) years of experience in supervising behavioral health services, clinical care coordination, or integrated care and delivery systems.  ABIL/KNOW/SKILLS:  Knowledge of program planning concepts, principles, and practices with a focus on building and maintaining a system of integrated care that supports patient needs. Demonstrated understanding of the clinical application of the principles of engagement, empowerment, rehabilitation, and recovery. Knowledge of post-acute care planning such as home care, discharge planning, case management, and disease management. Knowledge of requirements for providing clinical program oversight. Knowledge of applying cultural literacy, cultural humility and cultural safety. Ability to provide clinical advice, guidance, and support to professional staff in areas of specialty. Ability to work in a dynamic, fast-paced environment, and cooperatively in a team. Ability to interact calmly and respectfully in all situations. Ability to work in a set work schedule that includes nights, weekends, and holidays. Ability to use a computer and telephone. Ability to use word processing, spreadsheet, and presentation software. Strong communication skills, verbally and in writing. Post Offer/Employment Condition:  Must be able to pass a post offer criminal background check. POLICY AND/OR REGULATORY REQUIREMENTS:  As a condition of employment, employee will be subject to all applicable RCUH policies and procedures and, as applicable, subject to the University of Hawai‘i's HIPAA/PHI privacy and security policy and the Department of Health HIPAA/PHI privacy and security policy. Violation of the RCUH's, the UH's, or the business entity's policies and/or procedures or applicable State or Federal laws and/or regulations may lead to disciplinary action (including, but not limited to possible termination of employment, personal fines, civil and/or criminal penalties, etc.). Must complete the University of Hawai‘i's HIPAA/PHI privacy and security training and the Department of Health’s HIPAA/PHI privacy and security policy immediately after hire or not later than employee’s initial exposure to HIPAA/PHI. Must maintain a current status on the University’s and/or the business entity's training requirements.  SECONDARY QUALIFICATIONS:  Licensed mental health professional, PsyD,  PhD, or BCBA.  Hawai‘i Clinical Social Worker license (LCSW) or other Health Professional qualification (e.g., MD, DO, DNP, PA, RN, CSAC). Experience in care coordination and working in the system of care for vulnerable populations including behavioral health, mental health, substance use, homelessness, judiciary, public safety, law enforcement, hospital sector, health care providers, community services systems and resources, and other providers in the system of care for vulnerable populations. Prior managed care experience. Experience in public sector delivery systems and experience in state specific public sector services. Knowledge of suicide and crisis theory and intervention, risk factors, intervention strategies, behavioral health, mental illness, substance use, co-occurring conditions, and relapse prevention. Knowledge and experience in patient risk assessment and criteria as established by national professional bodies such as the American Society for Addiction Medicine (ASAM) and others. Experience with electronic medical record systems for behavioral health and care coordination. Experience with research and program evaluation. Foreign language fluency. 


INQUIRIES:  Julian Barzilli 956-3998 (Oahu). 


Please apply directly on the RCUH website to be considered for the position.<​/p>


APPLICATION REQUIREMENTS: Please go to and click on “Job Postings.” You must submit the following documents online to be considered for the position: 1) Cover Letter, 2) Resume, 3) Supervisory References, 4) Copy of Degree(s)/Transcript(s)/Certificate(s). All online applications must be submitted/received by the closing date (11:59 P.M. Hawai‘i Standard Time/RCUH receipt time) as stated on the job posting. If you do not have access to our system and the closing date is imminent, you may send additional documents to [email protected] If you have questions on the application process and/or need assistance, please call (808)956-7262 or (808)956-0872. 


CLOSING DATE:  March 7, 2021. 


RCUH’s mission is to support and enhance research, development and training in Hawai‘i, with a focus on the University ofHawai‘i.


Equal Opportunities Employer – Minorities/Women/Disability/Veteran.