Cafe Manager

Jun 21 2024
Honolulu Museum of Art |Honolulu|Full Time, $55,000 - $65,000 / year
Job Description


Job Title: Café Manager

Department: Café

Employment Status: Full-Time, Exempt

Supervisor: Head of Food and Beverage


Job Summary:

Under the supervision of the Head of Food and Beverage, the Café Manager leads the front of house (FOH) operations of the Honolulu Museum of Art Café with an emphasis on guest satisfaction. This position oversees stock management, health and safety regulations compliance, reservations management, hosting, and leading pre-shift team meetings as well as assisting in coordinating catering needs for events. The Café Manager builds, develops, trains, and inspires a professional FOH service team.


The Honolulu Museum of Art:

Opened in 1927, the Honolulu Museum of Art is a home for art and education created for the benefit of the entire community. Founder Anna Rice Cooke envisioned a museum that would bring people together through the power of art and “the deep intuitions that are common to all.” The museum was conceived of as a place of meaningful exchange and dialogue, celebrating the diverse artistic and cultural traditions of Hawai‘i’s multi-ethnic population. From this founding intention grew the museum of today, with a world-class encyclopedic collection of more than 55,000 works of art, representing a stunning breadth of places and eras, from all corners of the globe and from the ancient past to the present day.

To learn more about HoMA, please visit our website.​out-us/

Minimum Qualifications:

  • 3 years of successful restaurant leadership experience.
  • Demonstrated knowledge and at least one year of experience in event planning and implementation.
  • Passionate about service and cuisine, and knowledgeable on wine, beer, and spirits
  • Strong supervisory skills as well as the ability to train others in café standards, steps of service, and techniques.
  • Knowledge and understanding in the use of a POS system and general computer literacy.
  • Basic book-keeping and math skills and a working knowledge of MS Office and Excel.
  • Highly organized and detail oriented, with the ability to handle multiple tasks and work calmly and efficiently with grace under pressure.
  • Ability to think creatively and to successfully resolve unexpected issues as they arise.
  • Ability to obtain Blue Manager card from Liquor Commission and food safety certification.
  • Honesty, integrity, enthusiasm, perspective, and a strong work ethic supported by commitment and follow-through.
  • Ability to work within and support a diverse community of visitors, artists, and employees.
  • Ability to build, lead, and develop a driven, diverse team of employees and volunteers.

Desired Qualifications:

  • Bachelor’s Degree in Hospitality or Restaurant Management or equivalent experience.
  • Fine dining and casual service background.
  • Knowledge of labor and liquor laws, health codes, safe food and beverage handling, sanitation, and general safety and security procedures.
  • Understanding of Honolulu Museum of Art’s established identity and dedication to advancing it.

Essential Duties:

  • Responsible for managing reservations, greeting/seating guests, and providing exceptional customer service.
  • Supervises and schedules all Café Server hours, and ensures appropriate staffing levels are met for the Café for both lunch and evening service. Publishes FOH schedules and logs server tips for all hours worked in the pay period, which includes review and approval of timesheets.
  • Supervises and ensures proper and complete set up for lunch and evening services.
  • Ensures a safe and secure work and dining environment for staff and guests.
  • Coordinates with other departments in planning events involving food service.
  • Recruits for front of house positions and ensures a high level of training. Ensures all café staff understand Café tip procedures, menus, and health and safety regulations.
  • Assists the Head of Food and Beverage in coordinating events and ensures adequate staffing for events.
  • Responsible for interdepartmental billing for events, submitting event sales to Finance, and distribution of event tips to Servers.
  • Records inventory of and orders: front of house supplies: glassware, tableware, disposable ware, uniforms, and stationary; coffee, tea, and specialty beverages for the Café and Coffee Bar; and wine, beer, and spirits for the Café and events.
  • Manages vendor accounts and codes invoices for the Finance Department as needed.
  • Responsible for all financial paperwork, cash handling, and record keeping for the Café, including daily transmittal of receipts, cash settlement of drawer, and transferal to accounting.
  • Responsible for calculating and distributing tips to Servers, recording tips for the Café, Coffee Bar, and events for Finance Department, and reimbursement of Café and Coffee Bar tip drawers through weekly invoices sent to Finance.
  • Encourages and maintains a team-oriented work environment in which high ethical and customer service standards are modeled at all times.
  • Performs all POS duties, front and back of house functions including opening and closing procedures.
  • Assumes duties of the Head of Food and Beverage when absent as needed.
  • Demonstrates a commitment to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion through respectful communication and cooperation with others at all times, continuous training and modeling inclusive behaviors.
  • In partnership with HR, supports the leadership team in ensuring equitable experiences, strengthening inclusion acumen, and promoting a culture of inclusivity and belonging that embraces the contributions of all staff.
  • Additional duties as assigned.


The Honolulu Museum of Art is committed to practicing salary transparency. The minimum salary for this position is $55,000 per year and the maximum salary is $65,000 per year. Please note that the pay range information is a general guideline only. Many factors are taken into consideration when setting pay, including education, experience, the external labor market, and internal equity. This opportunity includes a generous benefits package, including but not limited to:

  • Fully covered medical, dental, and vision insurance for employee
  • 12 paid holidays
  • 15 days of vacation accrual in 1st year, increasing to 20 days in 2nd year
  • 15 days of annual sick leave
  • Group retirement plans with employer matching after 2nd year
  • Shop, Museum Café, and Art School discounts
  • Onsite parking provided

Working Conditions and Atmosphere:

Works in a restaurant environment. General hours are Wednesday through Sunday, with 40 – 50 hours expected per week based on need. Ability to operate general office equipment including computer, copier, printers, fax machine, etc. Ability to lift, carry, push, pull, up to 25 lbs. of general office material or equipment. Ability to work some evening and weekend hours.

The employee must be able to fulfil all Essential Duties with or without a reasonable accommodation. This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.


Equal Employment Opportunity:

HoMA is proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. HoMA recruits, hires, trains, promotes, compensates, and administers all personnel actions and benefit programs without regard to race, color, ancestry, religion, sex, including pregnancy and gender identity and expression, national origin, age, disability, sexual orientation, reproductive health decisions, marital status, arrest and court record, citizenship, credit history, military and veteran service, victim of domestic violence or sexual abuse victim status, genetic information, or any other characteristic protected by applicable federal, state or local law.

The statements contained herein describe the scope of the responsibilities and essential functions of this position but should not be considered to be an all-inclusive listing of work duties and requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

HoMA maintains a policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals. This applies to both HoMA employees and applicants for employment with the Museum. Any form of harassment of any employee because of any protected status is also prohibited.