Call Center Representative

Aug 14 2019
Job Description

Job Summary

Responsible for establishing new member accounts, selling and servicing credit union products, and providing excellent service for phone-in members. Performs Call Center responsibilities not limited to both teller services and member services in accordance with quality service objectives and credit union policies and procedures (account/loan servicing transaction processing or, new account servicing, new loan servicing, account maintenance, product cross-sales, balancing, and financial transaction record-keeping).



Minimum Qualifications

  • Requires one-year certificate from college or technical school; or three (3) to six (6) months related experience and/or training; or equivalent combination of education and experience. 
  • Must have knowledge of and experience with customer service principles and practices, and administration and clerical processes. 
  • Six (6) months or more in a call center environment highly preferred. 
  • Experience in a financial institution highly preferred. 
  • Credit must be in good standing. 


Aloha Pacific Federal Credit Union (APFCU) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, APFCU complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.