Call Center Representative

Join a team that helps clients while being a part of a supportive culture that celebrates your successes. 

Working for you:

Here are a few good reasons in addition to competitive pay to work at Conduent: 

• Paid Training
• Medical, dental, and vision benefits
• 401K and matching
• Employee discount program
• Career growth opportunities
• Positive employee-friendly culture

About the Role:

You will be supporting our client’s customers as the first point of contact. You will answer questions concerning their accounts. You will help customers with their account issues while providing them with exceptional customer service. 

As a Customer Service Representative, you will be responsible for: 

• Identifying customer needs, answering questions, or resolving problems
• Performing routine call center activities concerning business products and services
• Using the tools provided to guide you through customer conversations
• Providing customers with important information while communicating in a warm empathetic manner
• Gathering information to keep customer profiles and accounts up to date
• Providing exceptional customer service

Requirements:

To be successful in this role you will: 

• Have a High School Diploma or an equivalent level of education
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
• Be able to submit a pre-employment screening and drug test
• Be able to type a minimum of 45 WPM (words per minute) on a computer
• Have prior clerical/ customer service work experience
• Occasionally lifting up to 15 -20 pounds

APPLY HERE:

Provider Hotline Call Center Specialist in Honolulu, Hawaii | Careers at Honolulu, United States (icims.com)