Clinical Coordinator/ Office Manager

Jun 20 2022
Category: Healthcare
Job Description

We are seeking a Clinical Coordinator/ Office Manager for our premier Oculofacial Plastic Surgery practice at Oculofacial Plastic Surgery of Hawaii.  We treat patients with cosmetic and functional concerns of the eyelids, face, tear ducts, and eye socket.  We perform a broad range of facial surgeries and non-surgical procedures like botulinum toxin injections, fillers, chemical peels, and laser skin rejuvenation.

 

As the Clinical Coordinator, you will be responsible for various administrative duties and will also serve as a surgical coordinator and counselor for patients prior to surgery. This position is a critical role for our practice, and you will be the face of the practice for patients as they consider whether or not to book surgery. Your responsibilities will include preparing cosmetic surgery quotes, surgical counseling, oversight of non-clinical practice operations, and patient flow for our practice.

 

The ideal candidate should have experience in Medical Office Management, Surgical Coordinating, and ideally in aesthetics/self-pay medical procedures/sales. You will engage in leadership decisions to ensure the highest level of patient-centered care, patient satisfaction, practice efficiency and profitability, and compliance with governmental regulations.

 

We are looking for someone who is organized, pleasant, patient, professional, well spoken, self-motivated, a quick learner, good at multi-tasking, and interested in aesthetics and skin care.  You will be the point of contact for many of our surgical patients and will join a team that is hard-working, fun, and passionate about our work.

 

Hours: Full time

 

Location:

·      Queens POB 1, 1380 Lusitana Street, Honolulu, HI 96813 (Office)

·      1712 Liliha Street, Suite 400, Honolulu, HI 96817 (Surgery Center)

 

Benefits:

·  Competitive Salary

·  Paid time off and paid holidays

·  Health, Vision, Dental, and Pharmacy Coverage

·  401K and profit-sharing plan contributions

·  Aesthetics and Skin Care Benefits

·  Continuing education opportunities

·  Paid Parking

·  Other benefits through our professional HR outsourcing company (Altres)

 

 

Responsibilities:

·  Coordination of day-to-day operations of the practice

·  Supervision of patient scheduling, registration, financial counseling, medical records, data entry and processing, billing and collection, and cash posting

·  Develop, implement, and maintain office policies and procedures

·  Promotes excellent customer service by all levels of staff

·  Interview, hire, and train a productive medical office team and conduct performance reviews

·  Coordinate Surgical Scheduling (Meeting with patients to discuss pre/post operative instructions, Faxing preop orders to pcp, Scanning and uploading surgical packets, sending codes for auth request, calling patients with preop reminders, etc.)

·  Preparing surgical quotes and collecting payment

·  Posting cosmetic charges and payments into our PM system

·  Ordering cosmetic products and injectables/ keeping inventory/ paying invoices

·  Ordering office supplies

·  Reviewing payroll/ employee timesheets

·  Weekly bank deposits

 

  

Qualifications and Experience:

·  3 years of experience in managing a medical office/ surgical coordinating (background in plastic surgery, dermatology, ophthalmology, or medial aesthetics is a plus)

·  Experience with Practice Management software and EMR (electronic medical records)

·  Excellent spoken and written English and typing skills

·  Previous experience in an aesthetics field or aesthetic medical specialty is a plus

·  Any experience with social media and aesthetician services is a plus.

·  Foreign language abilities also a plus

 

For more information, please visit our website at www.bradfordleemd.com

 

 

Compensation based on experience