Community Engagement Specialist

Lanakila Pacific provides a variety of programs and services that empower individuals with cognitive, physical, social, or age‑related challenges to build independence and improve their quality of life. Our programs and social enterprises support participants and the broader community through mission‑aligned services and partnerships.

POSITION OVERVIEW

The Community Engagement Specialist strengthens Lanakila Pacific’s connection with the community by building brand awareness, cultivating partnerships, and recruiting volunteers. This role leads community outreach, coordinates engagement activities, supports organizational events, and aligns all initiatives with Lanakila Pacific’s mission, values, and branding standards.

BENEFITS

We offer a comprehensive benefits package designed to support health, wellbeing, and work–life balance, including:

• Health Insurance (medical, vision, and dental)
• Temporary Disability Insurance (TDI)
• Flexible Spending Accounts (FSA)
• 401(k) Retirement Plan
• Paid Vacation and Sick Leave
• 11 Paid Holidays
• Lifestyle Benefits (employee wellness and support programs)
• Additional organizational perks and employee support programs

MINIMUM QUALIFICATIONS

Required

• Three years of experience in marketing, development, or related fields (preferably nonprofit).
• Demonstrated experience in project management and/or event planning.
• Proven ability to prospect and build relationships.
• Bachelor’s degree in Business Administration, Human Resources, Marketing, Communications, Human Services, or a related field.
• A high school diploma/equivalent plus related experience may qualify for year‑for‑year substitution.

Required clearances:

• TB clearance
• Criminal background check
• Pre‑employment drug testing
• Child/Adult Protective Services checks
• Valid driver’s license, clean driving abstract, and access to an insured vehicle

Preferred

• Five years of experience in marketing or communications (preferably nonprofit)
• Graphic design skills
• Strong community connections and cultural awareness

KEY RESPONSIBILITIES

Community Engagement & Outreach

• Develop and implement strategies to identify and engage prospective and existing community members, including individuals, schools, organizations, and businesses.
• Participate in community events, speaking engagements, meetings, and solicitations to promote mission awareness.
• Support and actively participate in Lanakila Pacific special events, such as INSPO! and The Good Table.

Volunteer Recruitment & Coordination

• Recruit volunteers using various methods (phone, email, community fairs, in‑person outreach).
• Communicate regularly with internal departments to understand volunteer needs and ensure adequate support for operations, projects, and events.
• Maintain accurate volunteer and engagement records.

Relationship Building & Collaboration

• Coordinate relationship‑building events such as Volunteer Appreciation Week and Client Appreciation Week.
• Support staff and programs with planning and staffing of third‑party community events.
• Build and maintain collaborative relationships with organizations, volunteers, participants, and staff.
• Conduct onsite tours for community partners and guests.

Administrative & Organizational Support

• Ensure alignment with marketing and branding strategies in collaboration with the Director of Marketing & Development.
• Participate in department/program budget planning and ensure accurate expenditure reporting.
• Perform other related duties as assigned while upholding organizational values and STAR service standards.

KEY SELECTION CRITERIA

Industry Knowledge

• Understanding of industry best practices and professional standards.
• Ability to adapt to evolving community and program needs.

Judgment & Decision-Making

• Strong judgment and initiative in evaluating costs, benefits, and options.
• Ability to make non‑routine decisions within established precedent.

Communication

• Ability to deliver clear instructions and document/evaluate information professionally.
• Effective public speaking, active listening, and adaptability to diverse audiences and communication styles.

Relationship Management

• Ability to lead collaborative projects, resolve differences, and work with diverse groups.
• Strong teamwork and adaptability in changing situations.

Critical Evaluation

• Strong analytical skills for assessing data, processes, and potential solutions.
• Ability to present information clearly and identify appropriate personnel for tasks.

Leadership & Organization

• Ability to monitor performance, implement improvements, and manage multiple priorities.
• Strong planning, organizational skills, and ability to work under pressure.

Technology Proficiency

• Ability to quickly learn new software systems, including data management systems.
• Intermediate to advanced skills in Microsoft Office or similar applications.

WORKING CONDITIONS / HOURS

• Monday–Friday, 7:30 a.m.–4:00 p.m.; 40 hours/week.
• May require work outside normal hours, including evenings, weekends, and holidays.
• Work includes office, onsite, and community environments with occasional travel.

MENTAL DEMANDS

• Ability to work in a fast‑paced environment and manage difficult situations.
• Strong judgment, initiative, multitasking ability, and flexibility.
• Ability to maintain positive and productive relationships with diverse individuals.

PHYSICAL DEMANDS

Frequent: Standing, walking, talking, hearing, feeling, visual acuity (distance and color), travel
Occasional: Lifting 26–50 lbs
Seldom: Sitting, climbing, stooping/kneeling/crouching/squatting, handling/push/pull
Rare: Lifting above 50 lbs, night vision, tasting