Community Engagement Specialist
Lanakila Pacific is a family of programs and services designed to help people with cognitive, physical, social, or age-related challenges, build independence and improve their quality of life. Lanakila Pacific provides a variety of programs and social enterprises to support our participants and the community.
POSITION OVERVIEW:
The Community Engagement Specialist connects the organization with various members of the community to build brand awareness and foster relationships with volunteers, businesses, and other constituents to support Lanakila Pacific’s mission. This includes, but is not limited to, planning and leading outreach events to increase visibility, building partnerships to amplify impact of programs and services, and recruiting volunteers to support program operations and initiatives. The Community Engagement Specialist supports the mission, vision and values of the organization, and upholds and enforces the guidelines and policies of the organization, and demonstrates Lanakila Pacific’s values of teamwork, excellence, achievement, and motivation in all personal interactions and exemplifies Lanakila’s STAR service standards.
KEY SUPPORT RESPONSIBILITIES:
Position Specific Duties:
• Create and implement strategies to seek identify and engage prospective and existing community members (individuals, organizations, schools, and businesses) through volunteerism, fundraising, and other support. This may include participation in third-party events, public speaking engagements, etc.
• Actively participate and work collaboratively in the planning and execution of special events, fundraising campaigns, etc. including INSPO! and The Good Table.
• Collaborate with Director of Marketing and Development to ensure community engagement initiatives align with marketing and branding strategic plan and guidelines.
• Support Lanakila Pacific programs and services in planning and staffing participation in third-party community events and initiatives, ensuring appropriate brand alignment and activation.
• Lead in the planning and coordination of Lanakila Pacific relationship-building events and activities in collaboration with Marketing and other respective departments, including Volunteer Appreciation Week, Client Appreciation Week, etc.
• Create and implement strategies to recruit volunteers to meet organizational needs, effectively using different methods such as phone, email, fairs/booths, and face-to-face, off-site in the community.
• Maintain accurate records of community contacts, volunteer activities, and engagement metrics.
• Communicate regularly with Lanakila Pacific departments to understand their volunteer needs including the number of volunteers, volunteer qualifications, and volunteer duties to ensure delivery of adequate volunteer support for daily operations and special projects/events (excludes training and task assignments).
• Establish and maintain collaborative relationships with organizations, volunteers, participants, staff, and community.
• Organize and conduct onsite tours of Lanakila Pacific
• Represent Lanakila Pacific at community events
Other Duties:
• Performs other reasonably related business duties as requested.
• Responsible for department/program expenditures and the security of all assets assigned; ensures accurate reporting of expenditures, activities, and statistical data.
• Participates in the preparation of the department/program annual operating budget.
• Responsible for creating and maintaining a safe work environment.
KEY SELECTION CRITERIA:
• Industry Knowledge: Familiar with industry best practice, publications, and professional standards; adapts to new realities in the industry; understands the key needs of the industry and how it relates to Lanakila Pacific.
• Judgement and Decision Making: Ability to use good judgment and initiative by considering relative costs and benefits of situations. Able to make non-routine choices within established precedent.
• Communication:
o Ability to give clear instructions or directions to others.
o Ability to observe, evaluate, document, and disseminate information at a professional level.
o Ability to effectively engage in public speaking and active listening.
o Ability to choose a communication behavior that is both appropriate and effective for a given situation, including understanding and adapting to verbal and nonverbal cues.
o Ability to communicate with people of varying backgrounds, industries, and professional levels.
• Relationship Management:
o Ability to launch and deliver a project requiring collaboration between multiple entities.
o Ability to reconcile differences or to reach optimal results.
o Ability to coordinate external resources or utilize body language and gesture when communication barriers exist.
o Adaptable to changing situations such as lack of time or resources.
o Ability to work cooperatively with diverse groups of people and the ability to work in a team setting and to maintain cooperative and productive working relationships.
• Critical Evaluation:
o Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems, identifying the best people for the job.
o Ability to analyze, synthesize, and present data.
• Leadership:
o Monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective actions.
o Ability to plan, organize, and meet deadlines, even under pressure and/or while performing multiple tasks simultaneously.
o Ability to prioritize tasks and to delegate them when appropriate.
• Technology/Tools:
o Ability to quickly learn various software systems including the organization’s data management systems.
o Intermediate to advanced proficiency in Microsoft Office suite or other related software.
MINIMUM QUALIFICATIONS:
Required:
• Bachelor’s degree from an accredited institution in Business Administration, Human Resources, Marketing, Communications, Human Services, or related field. A High School Diploma or Certificate of Completion or equivalent plus years of experience in a closely related field may qualify to be substituted on a year-to-year basis for the education requirement.
• Demonstrated experience in project management in a related field.
• Clearance/Certification: 1) TB clearance, 2) Criminal background check, 3) Pre-employment drug testing, 4) Child Protective Services/Adult Protective check, 5) Valid driver’s license, clean driver’s abstract, and access to an insured vehicle.
Preferred:
• Three years of work experience in marketing or communications, preferably in nonprofit sector
• Demonstrated graphic design skills
• Strong connections to the community. Demonstrated awareness of cultural sensitivity and adapting to the situation/audience.
WORKING CONDITIONS:
Schedule
• Normal Company Hours: Monday through Friday: 7:30 am – 4 pm; scheduled to work 40 hours per week. Work days/shifts may vary.
• Required to work outside of program hours, including weekends, evenings, and Thanksgiving and Christmas Holidays to meet operational needs and contract requirements.
Environment
• Onsite location
• Primarily indoors in an office setting; occasional outdoor environments
• May travel to see employees, volunteers, participants, other program sites, event sites, etc.
Mental Demands:
• Ability to work in a fast-paced environment.
• Ability to deal with difficult people or situations.
• Ability to plan and organize tasks and possess sufficient flexibility to respond to changing situations; requires ability to continuously repeat instructions and remain calm.
• Use considerable initiative and exercise good judgment.
• Ability to multi-task and work under minimal supervision.
• Ability to work under tight deadlines and pressure.
• Ability to work with a diverse group of people and at times in demanding situations.
• Ability to maintain cooperative and productive working relationships.
Physical Requirements:
Frequently = F Occasionally = O Seldom = S Rarely = R
F Standing
F Lifting/Carrying below 25 lbs
F Walking
S Lifting/Carrying 26 – 50 lbs
F Sitting
R Lifting/Carrying above 50 lbs
S Climbing (ascending/descending ladders, stairs)
F Seeing (able to see clearly 20 feet or more)
F Balancing
F Color Vision
S Stooping, kneeling, crouching, and/or squatting
R Night Vision (work at night with use of lighting)
S Handling/Push/Pull (work with hands, arms, fingers)
F Talking
F Feeling (perceiving attributes i.e., size, shape, temperature, texture)
F Hearing
R Tasting
F Travel
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