Crew Programs Lead

Position Overview:

The Crew Lead provides strategic and operational leadership for Kupu’s Crew Programming. This position oversees all crew operations across multiple islands, including contract implementation, staff supervision, budget management, reporting, safety oversight, and program development. The Crew Lead works closely with internal departments and external partners to ensure high-quality field operations and long-term program growth. The work schedule for this position is five days a week, approximately eight hours a day.

Position Goals

• Ensure successful implementation and oversight of all crew operations and contractual obligations.
• Develop and strengthen Kupu’s crew service model, policies, procedures, and training systems.
• Support staff and crew development through leadership, mentorship, and operational oversight.

Essential Functions and Responsibilities:

• Directly supervise Crew Supervisors and provide regular coaching, evaluations, and support.
• Manage crew program budgets, reporting requirements, and contract deliverables.
• Coordinate with Member & Partner Care, Workforce Development, and Budget & Agreements teams.
• Travel regularly between islands to conduct field reviews, safety inspections, and quality assurance.
• Develop and maintain crew program policies, procedures, training systems, and service models.
• Support future business development, fundraising, and partnership-building activities.
• Represent crew programming in departmental and organizational meetings.
• Approve expenses and oversee operational purchasing.
• Monitor adherence to safety standards, organizational policies, and client expectations.
• Support incident response and operational problem solving as needed.
• Provide guidance to Crew Supervisors as they coach Crew Members through growth and challenges.
• Collaborate with Recruiting Manager in recruiting for member positions.

Minimum Qualifications:

• Bachelor’s degree or equivalent combination of experience and education in a related field.
• Experience managing teams, overseeing and/or being a part of field operations, or workforce development programs.
• Strong organizational, communication, and leadership skills.
• Valid driver’s license with clean driving record.
• Ability to travel regularly between islands.

Preferred Qualifications:

• Experience in conservation, trail maintenance, or natural resource management.
• Experience with contract administration and budget oversight.
• Experience or past participation in Kupu programs.
• Knowledge of Hawaiʻi communities, conservation systems, and workforce development.
• Experience developing training programs, policies, or operational systems.

Physical Requirements:                                             

Due to the nature of Kupu’s programs, the physical demands described below are representative of those that must be met by an employee to successfully perform essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Some examples are:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to lift and carry up to 50 lbs
• Ability to work outdoors in varying weather conditions and uneven terrain.
• Ability to use hand tools, power tools, and field equipment safely.
• Must be able to talk, listen and speak clearly on telephone.