Customer Care Representative

Jun 04 2018
Better Business Bureau |Honolulu|Full Time, $17.00 - $19.00 / hour
Job Description

As an Customer Service Consultant, you will be responsible for ensuring BBB provides accurate data and excellent customer service to the public.

This is the job for you, if…

  • You’re interested in a meaningful job working at a mission based, not-for-profit organization
  • You have VERY strong conversational communication skills
  • You thrive in a role that requires strong multi-tasking skills
  • You enjoy talking with the public via telephone
  • You love providing top-level customer service
  • You are looking to start out your career in the non-profit industry
  • You are adaptable to any situation that comes your way

As a Customer Care Consultant, you’ll…

  • Process returned mail.
  • Answer public phone lines, providing business reviews, government agency referrals, information on events, tips, and other helpful information.
  • Respond to LiveChat requests, and distribute to other teams as appropriate.
  • Handle general mail, emails and voicemails, and distribute to other teams as appropriate.
  • Provide the best service possible including informing the public and ABs of BBB events, tips and booklets, referring to appropriate agencies for assistance, and giving any other helpful information.
  • Attend department meetings and participate in cross-training opportunities.
  • Provide back-up support to the team as needed.
  • Special projects and duties as assigned.

What we’re looking for…

  • High School Diploma or Bachelor’s Degree in related field
  • 6 months – 2 years in customer service related position
  • Positive attitude and high degree of professionalism
  • Intermediate computer proficiency, including familiarity with Microsoft 365 products

    Benefits:

    • Medical, Dental, and Vision Insurance Plans
    • 100% employer-paid life insurance
    • Optional insurance plans (short-and long-term disability, additional life, accident, etc)
    • Paid Time Off (PTO) after 90 days
    • Paid holidays, plus your birthday off with pay
    • Safe Harbor (immediate vesting) 401(k) plan with up to 6% company match

     

    BBB is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, color, gender, gender identity, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by Local, State, or Federal law. We are dedicated to providing a work environment that is free from discrimination and harassment, and where employees are treated with respect and dignity.