Customer Service Agent

Jul 14 2021
Pacific Air Cargo |Honolulu|Full Time, $12.00 - $13.00 / hour
Job Description

Customer Service Representative: Job Description 

 

The Customer Service Representative (CSR) member is responsible for all front end communication, setting up travel, quotes and arrangements for shipping with the general public and airline carriers In the CSR role, you are in a customer facing role and act as a representative of the company. Excellent customer service skills are expected which will lead to a positive and lasting image and impression of the company. The work environment is fast paced and may require special attention at times. The position will also require technical skills such as the use of customer specific computer programs as well as communication skills involving conflict resolution.


Essential Functions:

  • Portray a positive company image and engage in professional and friendly communications with all team members and customers
  • Excellent phone etiquette, trouble shooting, superior customer service with the customers needs at the forefront
  • Other duties as assigned (may include working in other departments under special circumstances) 

Requirements:

  • High school diploma or G.E.D. equivalent preferred
  • 18 Years of Age
  • Authorized to work in US
  • Ability to obtain an AOA (Airport Operating Area) badge and other airport requirements
  • Ability to regularly and continuouslylift up to 25 lbs.
  • Prior customer service preferred
  • Valid Driver’s License

Job Type: Full-time

Pay: $12.00 - $13.00 per hour