Customer Service (Japanese Speaking)

Oct 29 2019
ALTRES Office |Honolulu|Full Time, $45,000 / year
Job Description

A Japanese travel agency, headquartered in Tokyo, is seeking a full-time Customer Service Agent. This role will assist customers by advising and selling optional tours to ensure an outstanding travel experience. 

 

Qualified candidates need to have excellent customer service skills with the ability to effectively communicate in both Japanese and English. Starting salary is $45k yearly, depending on experience. 

 

 

 

 

 

 

 

 

 

Additional Responsibilities:

 

  • Advise and sell optional tours to customers
  • Assist customers with inquiries regarding their travel plans, resolve any issues effectively 
  • Develop and maintain strong customer relationships
  • Assist in the planning of promotions such as coordinating new advertising initiatives and planning and hosting events
  • Perform other duties as needed

 

Required Education and Qualifications:

 

  • Previous customer service in a fast-paced environment
  • Effective verbal and written communication in both Japanese and English
  • Excellent interpersonal skills with the ability to build strong customer relationships
  • Great problem-solving skills
  • Excellent phone etiquette