Customer Service Representative

Jan 21 2019
International Express, Inc. |Honolulu|Full Time, $12.00 - $14.00 / hour
Job Description


  • Reliable attendance and punctuality
  • Own transportation to/from work
  • Multitasker
  • Able to work productively with minimal or no supervision
  • Essential time management and prioritization
  • Excellent communication and follow-up skills
  • Positive, can-do attitude
  • Computer, Email, Microsoft Applications, Google and basic office equipment knowledge


  • Greet walk-in visitors and service Will Call customers
  • Answer incoming calls, identify caller's needs and refer to appropriate staff member for servicing
  • Verifying and logging LCL/Loose Cargo pickups and driver's logs
  • Process customer requests for services via email/phone/fax
  • Respond to customer inquiries and requests regarding deliveries and pickups
  • Communicate with HOT Reps and customers regarding all freight orders/inquiries/concerns/delays
  • Communicate with Dispatcher and Warehouse regarding incoming/outgoing containers, trailer/flatbed deliveries, offloads and reloads
  • Call customers to schedule and arrange deliveries
  • Prepare all paperwork for HOT related orders
  • Generate hand tags, freight tags, receipts for deliveries
  • Coordinate delivery schedule with drivers
  • Follow up on delivery schedules, emails, and inquries

Hours for this position are:

Monday thru Friday (occasional weekends), 6:30am - 3pm


Benefits we offer at International Express are individual medical/dental plans, personal time off, paid vacation/holidays, profit sharing, and annuall bonuses.


If you are interested in applying, please send inquiries and resumes to:

No phone calls, please. Thank you!