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Customer Support Assistant

We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team in the seafood wholesaling and production industry. As a vital member of our Sales department, you will provide essential support to our sales manager and contribute to the smooth operation of our customer service processes. This full-time position offers an excellent opportunity for those looking to develop their skills in a dynamic and fast-paced environment.

Responsibilities:
* Perform general office duties including filing, scanning, data entry, and document organization
* Prepare and verify proof of delivery papers, ensuring all documentation is complete and accurate
* Generate and organize shipping documents to facilitate timely and correct dispatch of goods
* Prepare and enter sales orders promptly and accurately
* Coordinate with the logistics team to resolve order discrepancies or issues
* Collect customer orders via email, phone, or text, reviewing for accuracy in items, quantities, and pricing
* Conduct research, compile data, and prepare papers for sales presentations as needed
* Collect freight rate information for program sales
* Manage and maintain the sales manager's schedule
* Assist in other administrative tasks to support sales and customer service operations

Requirements:
* Proficiency in Microsoft Office suite, particularly Outlook, Word, and PowerPoint, with intermediate Excel skills
* Strong attention to detail and excellent organizational abilities
* Outstanding written and verbal communication skills
* Ability to multitask and prioritize effectively in a fast-paced environment
* Time management skills and ability to meet deadlines
* Capability to establish and maintain positive interpersonal relationships
* Adaptability and willingness to learn new processes and procedures
* High school diploma or equivalent

If you are a proactive team player with a passion for customer service and a desire to grow in the seafood industry, we encourage you to apply. Join our team and play a crucial role in supporting our sales efforts and ensuring customer satisfaction. Submit your application today to embark on an exciting career opportunity with our company.