Customer and Corresponence Agent

We are currently looking for a Customer and Correspondence Agent  to join our team.

This is a full-time, onsite position located in Honolulu, HI. The pay rate is $18.50 per hour.

Join the Conduent Customer Service Team 

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. 
In this role, you can expect the following working conditions:

• Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Working for you:

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients

• Paid Training
• Paid vacation and sick time
• Medical, dental, and vision benefits on day one
• 401K and matching
• PerkSpot – Employee discount program
• Career Growth Opportunities  
• Positive employee friendly culture
• Location: Onsite, Honolulu, Hawaii
• Full-Time:  7:30 am – 5:00 pm, Monday – Friday (Flexible hours based on coverage needed)

Requirements: 

• Type at least 45 WPM
• Lift and shift up to 50 lbs.
• One or more years in Call Center Environment/Customer Experience
• Two or more years Medicaid or medical insurance experience
• Have a High School Diploma or Equivalent
• Must be able to submit to a pre-employment screening
• Must at least 18 years of age or older

About the Role:

As a Customer and Correspondence Agent, you will be supporting our client’s customers as the first point of contact. You will answer questions concerning their accounts. You will help customers with their account issues while providing them with exceptional customer service.  

As a Customer and Correspondence Agent, you will: 

• You will actively listen to our clients’ customers; by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them
• You will not only be there to help customers with their accounts, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service. 
• Respond to all administration related customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems
• Identify customer needs to ensure the customer is provided with complete and accurate information
• Process required transactions via mainframe or web-based applications
• Maintaining a thorough knowledge of the company and client programs, policies, and technology
• Communicate effectively in a warm and empathetic manner
• Maintaining a thorough knowledge of the company and client programs, policies, and technology
• Providing support to other positions/operations in cases of heavy workloads or absences
• Provide calm conflict resolution and problem resolution for frustrated customers
• Can commit to 100% attendance during training period
• The ability to convey complex information in clear and concise terms to ensure customer understanding
• Strong work ethic
• Effective and accurate written and verbal communication skills

Those successful in this role are:

• Proficient with words and sheets
• Self-motivated with an outgoing, positive, energetic attitude
• Strong skills with Microsoft Office Suite to create presentations
• Possesses excellent public speaking, communication, and presentation skills
• Ability to multi-task, manage time and workload effectively with situation to detail 
• Ability to adapt to and incorporate new technologies, analyze new situations and apply problem-solving skills

Come join us and grow with a team of people who will challenge and inspire you to be the best!   

Apply here:

https://careers.conduent.com/us/en/job/13075/Customer-Experience-Associate-I