Dress For Success Honolulu Program Manager

Mar 31 2021
YWCA Oahu |Honolulu|Full Time
Job Description

DFS-HONOLULU a program under YWCA Oahu is one of many Dress for Success affiliates worldwide offering services designed to help our clients find jobs and remain employed. The DFS mission is to promote the economic independence of disadvantaged women by providing professional attire, a network of support, and career development tools to help them thrive in work and in life.

Focus will be on maintaining high quality DFS programs which include, but are not limited to: Suiting (business attire), Job Readiness, Job Training/Coaching, Financial Literacy, Job Retention and career development.



  • Manage day to day program activities.
  • Manage volunteer program to include recruitment, onboarding, training, maintaining, acknowledgement and tracking.
  • Supervises and trains DFS Program Coordinator. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; identify professional development opportunities and provide support in attaining goals; rewarding and disciplining employees; addressing complaints and resolving problems. 
  • Assist in developing curriculum/programming.
  • Provide all program services when needed.
  • Develop procedures for all program activities, including but not limited to:  Donations, Suiting, Job Readiness/Job Coaching, Employment placement, Financial Literacy, and Job Retention/Career development, volunteer management, and modify as needed.
  • Oversee implementation of procedures for all program activities. Develop quality assurance program to regularly evaluate the effectiveness of program services.
  • Generate reports and analyze data of varying types to assess program performance and outcomes.
  • Present reports in written and presentation form to Director and senior management. 
  • Maintain and develop new positive, collaborative working relationships with organizations that refer eligible clients for services.
  • Develop and manage the sale of donated clothing/items through on-site sale, online, and other venues, to meet revenue goals.
  • Work with senior management to develop social enterprise activities. 
  • Work with the Economic Advancement Director to ensure that program goals are met with respect to budget and client outcomes.
  • Oversee use of data tracking system, including generating reports, to assure that data points relevant to funding and goals are accurately maintained.
  • Work with Director of Economic Advancement on strategic plan and goals
  • Work with the Director of Economic Advancement to develop annual program budgets.
  • Produce accurate and timely reports as required
  • Participate with grant writing, fund development, marketing, and donor cultivation as related to department 
  • Follow all YWCA Oahu policies, procedures, and protocols.
  • Provide coverage and support for the Director as needed.
  • Any other work as assigned.

EDUCATION AND EXPERIENCE Bachelor’s degree in business, management or social service or equivalent and related experience and/or training; equivalent combination of education and experience of at least four years. Management-level experience in direct service programs and/or other management experience that includes supervisory experience required. as job duties of the position is heavily weighted in program management.  Work experience in retail, volunteer management, and non-profit desirable.


COMPUTER/EQUIPMENT SKILLS An individual must have a working knowledge of personal computer software applications such as Microsoft Office Suite (Microsoft Outlook, Word, Excel, Powerpoint, Access, etc.) and virtual telecommunications platforms such as Zoom, Microsoft Teams, etc.  Must be able to use printer, scanner, copier, fax machine, cell phone, video conference equipment.  Experience with online data management and retail management platforms preferred. 


BEHAVIORAL CHARACTERISTICS An individual must be able to adhere to the mission of YWCA Oahu and Dress for Success:  YWCA Oahu is dedicated to eliminating racism, empowering women and promoting peace, justice, freedom, and dignity for all.  The mission of Dress for Success is to empower women to achieve economic independence by providing a network of support, professional attire and the development tools to help women thrive in work and in life. 

Individuals must possess the ability to exhibit courteous and professional demeanor towards program participants, staff, partners, and any other individuals with whom they interact for the purposes of this position via verbal, written, physical and electronic correspondence.  Effective communication skills is required; the manager must be able to communicate instructions clearly, be adept at providing feedback, both positive and negative, as well as receive constructive criticism with empathy and compassion.  The manager must be able to provide leadership for the team that encourages accountability, teamwork and striving to meet program goals.  Must be able to understand program goals and the broader goal and mission of the organization and motivate the team to provide the services from this perspective. The Manager must be able to take initiative while also providing support, motivation and accountability for other team members. Individual must be able to problem-solve quickly and delegate appropriately.  Effective time-management and ability to prioritize appropriately is essential.  Individual must be able to represent Dress for Success and embody its mission in all aspects, to include professional appearance, appropriate communication and engagement with staff, clients, and the community, and deliver the program services in a manner that is sensitive and supportive for all clients.  Strong analytical, interpersonal, and communication (oral and written) skills are required. Must be able to effectively and comfortably conduct presentations about the program to varied audiences with minimal prep time.  Skilled in retail sales and merchandising, with experience in successfully managing complex projects that involve multiple participants to achieve results. Able to work and communicate appropriately, effectively and professionally with diverse groups including clients, Board of Directors, donors, volunteers, the public and other staff. Strong business and communication skills.  Ability to maintain confidentiality and cope with stress that may be induced by the life experiences of program participants.


SUPERVISORY RESPONSIBILITIES Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems


MATHEMATICAL SKILLS Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.


REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


Work hours are Monday through Friday, 8:00am – 5:00pm or otherwise determined by the supervisor.  This position requires periodic work outside of regular business hours, to include evenings and weekends.  Travel to other locations periodically is also required. Work performed primarily in an air-conditioned, smoke-free office environment of DFSH and its merchandise storage areas.  Must be able to lift 20 pounds.