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Lanakila Pacific is a family of programs and services designed to help people with cognitive, physical, social,
or age-related challenges, build independence and improve their quality of life. Disability Services include
programs and initiatives for mission advancement that are funded through multiple contracts with the Hawaii
State Department of Health, Department of Human Services, Division of Vocational Rehabilitation, and private sources. Disability Services collaborates with Lanakila Pacific’s social enterprises and Lanakila Pacific senior services with an emphasis on employment placement and training.

POSITION OVERVIEW:
The Café Lead is responsible for assisting the ES Lead Trainer and Supervisor in the efficient day-to-day
operation and management of the Lanakila Pacific Café at the YMCA Nuuanu location. The Café Lead
provides on the job training, evaluating, coaching, and supervision of Employment Services participants with
food and drink preparation, operation of machinery, and inventory and sales while supporting a safe work
environment, maintaining sanitation standards, monitoring temperatures and portions, and ensuring quality
standards.
The Café Lead is responsible for creating and developing training procedures tailored to the growth and
prosperity of Employment Services participants with disabilities. The Café Lead supports the mission,
vision, and values of the organization, and upholds and enforces the guidelines and policies of the
organization and demonstrates Lanakila Pacific’s values of teamwork, excellence, achievement, and
motivation in all personal interactions and exemplifies Lanakila’s STAR service standards.

ESSENTIAL DUTIES & RESPONSIBILITIES:
Position Specific Duties:
• Supports participants with assigned learning duties, responsibilities, and workstations in accordance
with work requirements.
• Trains participants in the fundamentals of food and customer service, i.e., preparation techniques, food
safety and quality, sanitation and hygiene, safety procedures, cash handling, customer service, and
cashier duties.
• Correct mistakes in work as needed while providing support and encouragement.
• Establish a healthy and respectful learning environment for all participants.
• Observes and assists participants/staff to overcome social, behavioral, and skills deficits that can be a
barrier to employment by working collaboratively with department managers and staff.
• Works with Employment Services Staff, ES Lead Trainer and Supervisor, and Employment Services (ES)
Manager and staff to determine roadblocks in the participant’s progress in achieving goals and to
problem solve with the team so that the participant has enhanced opportunities to achieve their goals.
• Maintains a professional relationship with participants and the participants’ circle of support (external
program supports, guardian, DVR Counselors, Case Managers).
• Works with ES Lead Trainer and Supervisor to schedules participant and sends and approves
timesheets every pay period.
• Reports workplace injuries according to established procedures including calling Medcor immediately
for instructions to care for injury and follow-up with incident report promptly.
• Work with the Employment Services staff to execute effective 1:1 job coaching and employment plans.
• Report to ES Manager any changes observed in the participant’s behavior, general condition, and
employment status in a timely manner.
• Ensure Lanakila Pacific standards of excellence in Customer Service.
• Participate in participants’ team meetings as requested.
• Be a role model for the participants to emulate (i.e., grooming and dressing in compliance with the
organization's dress code, reliable attendance, pleasant and professional attitude, etc.).
• Communicate effectively with all participants, programs/departments, and staff, both orally and in
writing; can read and understand written material and can write effectively to meet the job
requirements.
Café Operations:
• Supervises preparation of foods of all types following all proper food preparation procedures and
guidelines.
• Adherence to recipes and requirements.
• Ensures products meet orders for allergies, portion control, at-risk consumers.
• Demonstrates proper use of ingredients and supplies required to prepare a recipe.
• Supervises the operations of the Café.
• Ensure the cash drawer is balanced and all money is accurately counted at the end of each day.
• Appropriately addresses customer complaints and documents incidents.
• Receives feedback and actively responds to suggestions from the customer about improving product or
services.
Sanitation and Equipment Usage:
• Demonstrates proper equipment usage and proper safety procedures to participants and staff.
• Enforces safety and sanitation regulations to meet government standards. Working knowledge and
understanding of HACCP food safety regulations.
• Inspects and upkeeps equipment and utensils cleanliness and so that they remain in good working
condition.
• Maintains inventory of utensils and equipment and reports any deficiency.
• Maintains proper storage of food and supplies to meet quality standards.
Documentation and Record Keeping:
• Maintains/updates participants’ attendance records via HR Symphony or trainee timesheets
• Documents all safety training and sanitation inspection.
Other Duties:
• Demonstrates cultural competency and the ability to interact effectively with people of different
cultures, socio-economic backgrounds, and cognitive abilities without bias.
• Serves as a role model for the staff, participants, and volunteers and as a member of the leadership
team works to create a healthful and respectful environment.
• Supervises and directs the day-to-day work of café trainees, properly evaluates all café participants'
work on improvement plans as needed and appropriately addresses complaints and documents
incidents.
• Ensures all safety procedures and practices are followed and enforced, and that safeguards and proper
safety gear, such as gloves, are used when appropriate.
• Demonstrates a willingness to gain and possess thorough knowledge of Lanakila Pacific’s programs
and seeks ongoing educational opportunities related to the position.
• Performs other reasonably related business duties as assigned, including program promotion,
representing the organization at events, and participating in fundraising activities.
• Completes training as mandated by organizational policy.

KEY SELECTION CRITERIA
Competencies
• Communication:
o Ability to give clear instructions or directions to others.
o Ability to observe, evaluate and document effectively in writing at the executive level.
o Ability to engage effectively in speaking and active listening.
o Ability to choose a communication behavior that is both appropriate and effective for a given
situation.
o General ability to facilitate the transfer of information and knowledge through vocal or written
communication. Ability to demonstrate emotional stability and the ability to relate to people.
o Ability to seek information from a variety of sources.
o Translation, Interpretation and Gesture- ability to coordinate external resources or utilize body
language and gesture when communication barriers exist.
• Relationship Management:
o Ability to launch and deliver a project requiring collaboration between multiple entities.
o Ability to coordinate external resources or utilize body language and gesture when
communication barriers exist.
o Adaptable to changing situations such as lack of time or resources.
o Ability to work cooperatively with diverse groups of people and the ability to work in a team
setting and to maintain cooperative and productive working relationships.
• Critical Evaluation:
o Using logic and reasoning to identify the strengths and weaknesses of alternative solutions,
conclusions, or approaches to problems, identifying the best people for the job.
• Technology/Tools: ability to use various software systems, intermediate to advanced skills in Microsoft Office products, or other comparable programs.
MINIMUM QUALIFICATIONS:
Required
• Education: High School diploma or Certificate of Completion or equivalent
• Experience: Minimum of 1 (one) year experience in food service operation or related field.
• Clearance/Certification: 1) TB clearance, 2) Criminal background check, 3) Pre-employment drug
testing; 4) Child Protective Services/Adult Protective check, 5) Current Food Handler Certificate
(Obtain on the job)
• Valid driver’s license and clean driver’s abstract
• CPR/First Aid Certification (Obtain on the job)
• Preferred
• Experience: Work experience teaching, coaching, or facilitating, and working with individuals with a
variety of disabilities or similar populations
• Certification: Knowledgeable in USDA/state and/or federal nutritional guidelines; knowledgeable in
healthy vegetarian/vegan diet.

WORKING CONDITIONS/HOURS:
• Monday through Friday, normal business hours 7:00 am – 4:00 pm. Hours and workdays, including
weekends and holidays, may vary due to operational needs and contract requirements. Indoors, cafe
environment, office setting, outdoors; may travel to see employees, other program sites, meeting sites,
etc., as required.