End User Support Analyst, Apprentice

Nov 05 2018
Category: Healthcare
Job Description

Job Description:

The End User Support Analyst Apprentice will receive on-the-job training where main responsibilities will involve providing end user technical support and assistance for hardware, network and system/application problems. This includes supporting laptops, desktops, printers, peripherals and desktop applications in addition to provisioning system/application access to users. This position interfaces directly with end users and various departments, providing services to identify, evaluate and resolve technical issues with the ability to translate and communicate solutions effectively. Prioritizes issues using appropriate escalation procedures, and coordinates referrals to technical, professional or service personnel as needed.

REQUIREMENTS:

  • High School Diploma or Equivalent Registered for an approved Apprenticeship Program.
  • Analytical, logical thinking and problem-solving skills.
  • Proficient communications skills, both verbal and written.